(USA) Front End Coach

Walmart • Woodland, CA

2d • Onsite

About The Position

The Front End Coach leads and develops teams by training associates, touring stores and providing feedback, communicating across levels, and guiding teams through store operations, technology, merchandising, business initiatives, and company changes. The role sets clear expectations and helps teams implement business solutions and meet objectives.

The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements. It drives financial performance and sales for the designated store area by evaluating profit-and-loss statements, helping manage budgets and expenses, overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes, and taking action to reduce shrink and achieve sales and profit goals.

The Front End Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties; sets expectations; and develops talent and staffing capacity. The role coordinates assignments and initiatives with stakeholders, tracks progress and accountability, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy.

The position is expected to foster belonging and trusting relationships, act with integrity, serve customers and members, make data-informed decisions, and pursue continuous improvement. Walmart’s stated compensation for the position is an annual salary range of $71,000 to $100,000, with additional annual or quarterly performance bonuses and possible location- or role-based compensation differentials.

Requirements

• Meet one of the following minimum qualification pathways: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and have applicable state-specific requirements, maintain a current state-issued Certificate of Eligibility if required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, develop, and provide feedback to associates, including through store tours and active listening.
• Communicate store operations, technology, merchandising, business initiatives, and company direction to associates at all levels.
• Set clear expectations and guide teams in implementing business solutions and company changes.
• Model customer-service standards and support customer-service and community outreach initiatives.
• Resolve customer needs, complaints, and issues, and implement action plans and process improvements to improve customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and helping manage budgets, forecasts, and expenses.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and recognize associates; assign duties and develop qualified associates to meet staffing needs.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
• Promote belonging, collaboration, accountability, integrity, customer focus, adaptability, and continuous learning.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees covered for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed