(USA) Front End Coach

Walmart•Buford, GA

7d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams, teaches and trains associates, listens actively, tours stores, and provides feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction; leads change efforts; sets clear expectations; and helps teams implement business solutions and achieve business objectives. The position models and promotes exceptional customer service by following the One Best Way (OBW) service model, supporting customer-service initiatives and community outreach, resolving customer needs and complaints, correcting deficiencies, and leading process improvements. It drives financial performance and sales for the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes, and implementing plans to reduce shrink and meet sales and profit goals. The Front End Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and preparing associates to meet staffing needs and support company growth. The role coordinates work and initiatives, maintains stakeholder relationships, establishes objectives and accountability, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to embody Walmart’s values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes fostering belonging, building trusting relationships, developing talent, making data-informed decisions, learning from mistakes, and promoting continuous improvement and the use of new technologies. The position is based at 3250 Sardis Church Road, Buford, Georgia.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Must attend and successfully complete all job-required trainings and assessments.
At facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
At facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
Communicate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts, set clear expectations, and guide teams in implementing business solutions and meeting objectives.
Model and demonstrate the One Best Way customer-service model and support customer-service and community outreach initiatives.
Resolve customer needs, complaints, and issues; implement corrective action plans and lead process improvements to maintain a high-quality customer experience.
Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, communicate expectations, and develop associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments; build relationships with stakeholders and support plans that meet customer and business needs.
Set and communicate goals and objectives, build accountability, measure results, and identify and address improvement opportunities.
Promote adaptability, continuous learning, and the use of new technologies and skills.
Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
Promote belonging, collaboration, integrity, accountability, customer-first decisions, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.