(USA) Front End Coach

Walmart•Ionia, MI

11d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams, delivers customer service, and drives the financial performance and sales of a designated store area. The role includes coaching associates through training, store tours, feedback, and clear guidance on operations, merchandising, technology, and company initiatives. The Coach supports company change efforts and communicates business objectives and expectations effectively. The role models Walmart’s One Best Way service standards, supports customer service and community outreach initiatives, resolves customer concerns, and leads process improvements. It oversees merchandise presentation, seasonal transitions, inventory flow, operational processes, budgeting, forecasting, expense control, and action plans to mitigate shrink and meet sales and profit goals. The Coach hires, trains, mentors, supervises, and recognizes associates; assigns duties; sets expectations; and develops qualified associates. The role coordinates work with key stakeholders, measures progress against goals, identifies improvement opportunities, supports continuous learning, and ensures compliance with company policies, values, ethics, and business practices. Walmart’s stated values include Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and provide feedback to teams through store tours, active listening, and communication about store operations, technology, merchandising, business initiatives, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions and meeting business objectives.
Model and support exceptional customer service by following the One Best Way service model, resolving customer needs and complaints, supporting community outreach, and implementing action plans to address service deficiencies.
Drive the financial performance and sales of the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, and controlling expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, communicate expectations, and develop qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, support business initiatives, set and communicate goals, measure progress, and address opportunities for improvement.
Promote belonging, collaboration, accountability, integrity, ethical conduct, continuous learning, and adaptability; support associates through change and recognize their contributions.
Ensure compliance with company policies and procedures and provide direction on applying company values and standards in business processes.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Additional compensation may include a Regional Pay Zone differential and a Complex Structure differential, depending on applicable factors.