(USA) Front End Coach

Walmart•Greensboro, NC

1d•Onsite

About The Position

The Front End Coach leads and develops store teams, models exceptional customer service, and drives the financial performance and sales of the designated store area. The role provides supervision and development opportunities for associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and developing qualified associates to meet staffing needs and company growth goals. The Coach oversees operational execution, including merchandise presentation, seasonal transitions, inventory flow, budgeting, forecasting, expense control, and shrink mitigation. The role works with stakeholders to meet customer and business needs, sets and measures objectives, addresses improvement opportunities, and supports company policies, values, ethics, and compliance. The position also promotes belonging, collaboration, integrity, continuous learning, customer-focused decisions, and responsible use of data and technology. The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses and possible additional compensation based on factors such as location or store complexity. Walmart lists health, financial, paid-time-off, education, and other benefits; eligibility and terms may depend on job classification and length of employment. The position is based at 3738 Battleground Ave, Greensboro, NC 27410-2344.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and coach teams through active listening, store tours, and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts; set clear expectations and guide teams in implementing business solutions.
Model customer service standards and the One Best Way service model; support customer-service initiatives and resolve customer needs, complaints, and issues.
Develop and implement action plans to correct customer-service deficiencies and improve the customer experience.
Drive financial performance and sales by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and meet sales and profit goals.
Supervise and develop associates by hiring, training, mentoring, assigning duties, recognizing contributions, communicating expectations, and supporting staffing needs.
Coordinate and oversee job-related activities and assignments; maintain relationships with stakeholders and support plans that meet customer and business needs.
Set objectives, build accountability, measure progress, identify improvement opportunities, adapt, and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity.
Promote a workplace culture of belonging, collaboration, trust, accountability, and associate development.
Support Walmart’s goal of becoming a regenerative company through positive impact, waste elimination, and participation in local giving.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, with tuition, books, and fees paid for eligible programs
Performance-based bonus awards