(USA) Front End Coach

Walmart•Waco, TX

9d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops associates, supports store operations, and drives customer service and financial performance in the designated store area. The role involves coaching associates through training, listening, store tours, and feedback; communicating business initiatives and company direction; and leading change by setting clear expectations and providing guidance. The Coach models Walmart’s customer service standards, resolves customer concerns, supports community outreach, and leads process improvements to deliver a high-quality customer experience. The position reviews profit-and-loss performance, assists with budgeting and forecasting, controls expenses, and oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops action plans to reduce shrink and achieve sales and profit goals. The Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties; supports staffing and career development; and promotes a workplace where associates feel a sense of belonging. The role also coordinates work with key stakeholders, tracks progress toward goals, addresses improvement opportunities, and ensures compliance with company policies, values, ethics, and business practices. Walmart states that it offers competitive pay, performance-based bonuses, and benefits. The annual salary range is $65,000–$100,000, with potential additional compensation based on performance and certain position or location factors.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Successful completion of all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and supervise associates, including hiring, mentoring, assigning duties, setting expectations, and providing recognition.
Coach associates through store tours, active listening, and feedback, and communicate store operations, technology, merchandising, business initiatives, and company direction.
Model customer service standards and support customer service initiatives, including community outreach; resolve customer needs, complaints, and issues.
Develop and implement action plans to address deficiencies, improve processes, reduce shrink, and achieve sales and profit goals.
Review profit-and-loss statements and assist with budgeting, forecasting, and expense control in the designated business area.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Build relationships with stakeholders, communicate objectives, measure progress, and identify and address opportunities for improvement.
Ensure compliance with company policies, procedures, mission, values, ethics, and standards of integrity.
Promote a culture of belonging, accountability, continuous learning, and associate development.
Attend and successfully complete required job trainings and assessments.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.