(USA) Front End Coach

Walmart•Mount Sterling, KY

1d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams, delivers exceptional customer service, and drives the financial performance and sales of the designated store area. The role includes coaching associates through training, active listening, store tours, and feedback; communicating store operations, business initiatives, merchandising, and company direction; and leading change by setting clear expectations and guiding teams in implementing business solutions. The Coach models Walmart's One Best Way service model and supports customer service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements. The role reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and implements plans to reduce shrink and achieve sales and profit goals. Responsibilities also include hiring, training, mentoring, assigning duties, recognizing associates, setting expectations, and developing talent. The Coach coordinates work with stakeholders, supports business initiatives, measures progress, identifies improvement opportunities, promotes continuous learning, and ensures compliance with company policies and values. The position emphasizes respect for individuals, integrity, customer service, belonging, accountability, adaptability, and continuous improvement.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates through active listening, store tours, feedback, mentoring, and clear guidance.
Communicate store operations, business initiatives, merchandising, company direction, and business objectives to associates at all levels.
Introduce and lead company change efforts and guide teams in implementing business solutions.
Model Walmart's One Best Way service model and support customer service initiatives, including community outreach programs.
Ensure customer needs, complaints, and issues are resolved; develop action plans to correct deficiencies and improve customer experience.
Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company's mission, values, and standards of ethics and integrity.
Foster a workplace of belonging, build trusting relationships, communicate positively, develop talent, and recognize contributions.
Support Walmart's goal of becoming a regenerative company through positive impacts for associates, customers, members, and the broader community, including eliminating waste and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit covering tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.