(USA) Front End Coach
About The Position
The Front End Coach leads and develops store teams, teaches and trains associates, listens actively, tours the store and provides feedback, and communicates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting business objectives. The position models and reinforces Walmart customer-service standards, supports customer-service initiatives and community outreach, resolves customer needs and complaints, and creates action plans to address deficiencies and improve the customer experience. It oversees the financial performance and sales of a designated store area, including profit-and-loss review, budgeting, forecasting, expense control, merchandise presentation, seasonal transitions, inventory flow, operational processes, and shrink mitigation. The Front End Coach supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties, sets expectations, and helps build staffing capacity. The role coordinates job-related activities and assignments, maintains stakeholder relationships, tracks progress toward goals, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, standards of ethics and integrity, and Open Door Policy. The role is expected to respect the individual, act with integrity, serve customers and members, and strive for excellence. This includes fostering belonging, building trusting relationships, developing and recognizing talent, being accountable and transparent, making customer-focused and data-informed decisions, and encouraging continuous improvement and learning.
Requirements
- Meet one of the following: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, listen to, and develop associates; tour the store and provide feedback.
- Communicate store operations, technology, business initiatives, merchandising, company direction, expectations, and objectives to associates.
- Lead company change efforts and guide teams in implementing business solutions.
- Model customer-service standards and support customer-service and community outreach initiatives.
- Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve customer experience.
- Manage the financial performance and sales of the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, and controlling expenses.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to reduce shrink and achieve sales and profit goals.
- Hire, train, mentor, recognize, and supervise associates; assign duties, set expectations, and develop associates to meet staffing needs.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, establish goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and provide direction on applying company values, ethics, integrity standards, and the Open Door Policy.
- Promote a workplace culture of belonging, accountability, collaboration, continuous learning, and improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
