(USA) Front End Coach

Walmart • Hermitage, TN

2d • Onsite

About The Position

The Front End Coach leads and develops teams through training, active listening, store tours, and feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction; leads change efforts; and provides clear expectations and guidance for implementing business solutions and meeting objectives.

The position models exceptional customer service by demonstrating Walmart’s One Best Way service model, supporting customer-service initiatives and community outreach, resolving customer needs and complaints, correcting deficiencies, and improving processes to deliver a high-quality customer experience.

The Front End Coach drives financial performance and sales for the designated store area by reviewing profit-and-loss statements; assisting with budgets, forecasts, and expense control; monitoring merchandise presentation, seasonal transitions, inventory flow, and operating processes; and implementing action plans to reduce shrink and achieve sales and profit goals.

The role supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; and develops qualified associates to meet staffing needs and support company growth. It coordinates work and relationships with key stakeholders, supports business initiatives, communicates goals, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies and supports Walmart’s mission, values, ethics, and integrity standards.

The role is expected to demonstrate Walmart’s values: respect for the individual, act with integrity, serve customers and members, and strive for excellence. This includes building inclusive, high-performing teams; developing talent; maintaining accountability and ethical standards; putting customers first and using data to make decisions; and encouraging continuous improvement, learning, and adoption of new technologies.

The position is based at 4424 Lebanon Pike, Hermitage, Tennessee. The stated annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses and possible location- or position-based differentials. Walmart describes a benefits package that includes health coverage, financial benefits, paid time off, leave programs, disability coverage, discounts, education benefits, and other programs; eligibility and terms may depend on classification and length of employment.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Complete all required job trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms authorized training.
• For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, mentor, and develop associates, including setting expectations, assigning duties, providing recognition, and giving feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and guide teams in implementing business solutions and meeting objectives.
• Model Walmart’s One Best Way service model and support customer-service and community outreach initiatives.
• Resolve customer needs, complaints, and issues; implement corrective action plans and process improvements to maintain a high-quality customer experience.
• Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire and develop associates to meet staffing needs and support company growth.
• Coordinate assignments and relationships with key stakeholders, support plans and initiatives, communicate goals, and measure progress.
• Identify improvement opportunities, demonstrate adaptability, and promote continuous learning.
• Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and integrity standards.
• Build inclusive, high-performing teams and foster a workplace culture of belonging.
• Make customer-focused, data-informed decisions while balancing short- and long-term priorities.
• Encourage continuous improvement, learning from mistakes, and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Live Better U, a Walmart-paid education benefit program covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed