(USA) Front End Coach

Walmart•Coralville, IA

12d•Onsite

About The Position

The Front End Coach leads and develops teams by training associates, touring stores, providing feedback, and communicating about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts and sets clear expectations to implement business solutions and meet objectives. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to correct service deficiencies, and leads process improvements that support a high-quality customer experience. The Front End Coach drives sales and financial performance in the designated store area by reviewing profit and loss statements; assisting with budgets, forecasts, and expense control; monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes; and addressing shrink to help achieve sales and profit goals. The role supervises, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; and develops talent to meet staffing needs and support company growth. It also coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. It promotes belonging, collaboration, accountability, customer-first decision-making, continuous improvement, and learning. The role is based at the Walmart store at 2801 Commerce Dr, Coralville, Iowa.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility where required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, and develop teams by touring stores, actively listening to associates, and providing feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer-service standards and support initiatives such as Store of the Community and community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive sales and financial performance for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize hourly associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and address opportunities for improvement.
Ensure compliance with company policies and procedures and provide guidance on their application in business processes.
Promote a workplace culture of belonging, collaboration, integrity, accountability, customer-first service, continuous improvement, and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education program, including eligible tuition, books, and fees.
Performance-based bonus awards, including annual or quarterly performance bonuses.