(USA) Front End Coach

Walmart•Rialto, CA

4d•Onsite

About The Position

The Front End Coach leads and develops teams to deliver strong store operations, customer service, and financial results. The role teaches, trains, and actively listens to associates; tours the store and provides feedback; communicates across associate levels about operations, technology, merchandising, business initiatives, and company direction; and leads change by setting clear expectations and guiding implementation of business solutions. The position models Walmart's customer-service standards and supports initiatives such as community outreach. It resolves customer needs, complaints, and issues, develops action plans to correct deficiencies, and leads process improvements to maintain a high-quality customer experience. The Front End Coach reviews profit and loss results, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops plans to reduce shrink and achieve sales and profit goals. The role hires, trains, mentors, assigns duties to, recognizes, and develops associates, while setting consistent expectations and building a workplace where people feel they belong. It coordinates and oversees work and assignments, maintains stakeholder relationships, supports business initiatives, establishes goals and accountability, measures results, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and Open Door Policy. The position is expected to demonstrate Walmart's values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes building trusting relationships, developing talent, acting honestly and transparently, making customer-focused and data-informed decisions, pursuing continuous improvement, and supporting Walmart's goal of becoming a regenerative company.

Requirements

Meet one of the following minimum qualification pathways: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, listen to, and develop teams; tour the store and provide feedback to associates.
Communicate store operations, technology, business initiatives, merchandising, and company direction, and lead change efforts with clear expectations and guidance.
Model exceptional customer service and support customer-service and community-outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Review profit and loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; mitigate shrink and pursue sales and profit goals.
Hire, train, mentor, assign duties to, recognize, and develop associates, and build qualified talent to meet staffing and growth needs.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives serving customer and business needs.
Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support Walmart's mission, values, standards of ethics and integrity, and Open Door Policy.
Promote a culture of belonging, build trusting relationships, recognize contributions, and empower and develop talent.
Make customer-focused, data-informed decisions; encourage learning from mistakes, continuous improvement, and the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, and/or PTO/PPTO usable for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for qualifying programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.