(USA) Front End Coach
About The Position
The Front End Coach leads and develops store teams through training, active listening, store tours, and feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives. The Coach models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, implements plans to address deficiencies, and leads process improvements to maintain a high-quality customer experience. The role drives financial performance and sales for the designated store area by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The position supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; and builds qualified teams. It coordinates work with stakeholders, supports plans and initiatives, establishes goals and accountability, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The Coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role also promotes a workplace of belonging, integrity, customer focus, data-informed decisions, and continuous improvement.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required training and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, and develop teams by listening to associates, touring stores, providing feedback, and communicating company direction and business initiatives.
- Model customer service standards and support customer-service initiatives, including resolving customer needs, complaints, and issues.
- Develop and implement action plans to correct service or operational deficiencies and improve the customer experience.
- Drive sales and financial performance in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs and support growth.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure results, and address improvement opportunities.
- Ensure compliance with company policies and procedures and provide guidance on applying them in business processes and practices.
- Promote a culture of belonging, integrity, accountability, customer focus, learning, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
