(USA) Front End Coach

Walmart•Tallahassee, FL

9d•Onsite

About The Position

The Front End Coach leads and develops teams by teaching, training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction; leads change efforts; sets clear expectations; and guides teams in implementing business solutions and achieving objectives. The position models exceptional customer service and the One Best Way service model, supports customer service initiatives and community outreach, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements to deliver a high-quality customer experience. The Front End Coach drives financial performance and sales for the designated store area by reviewing profit and loss statements; assisting with budgeting, forecasting, and expense control; overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes; and taking action to mitigate shrink and achieve sales and profit goals. The role supervises, hires, trains, mentors, assigns duties to, recognizes, and develops associates, while ensuring compliance with company policies and supporting Walmart’s mission, values, ethics, and standards. The role coordinates assignments and relationships with key stakeholders, supports plans and initiatives, communicates goals, measures progress, identifies improvement opportunities, adapts to change, and promotes continuous learning. It is expected to foster belonging and high-performing teams, act with integrity, serve customers and members, use data to make decisions, and strive for excellence through continuous improvement and adoption of new technologies and skills.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through teaching, training, active listening, store tours, and feedback.
Communicate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model and demonstrate customer service standards and the One Best Way service model.
Manage and support customer service initiatives, including community outreach, and ensure customer needs, complaints, and issues are resolved.
Develop action plans to correct deficiencies and lead process improvements that support a high-quality customer experience.
Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, assign duties to, recognize, and develop associates; set clear and consistent expectations and support staffing needs.
Coordinate job-related activities and assignments, maintain relationships with key stakeholders, and support plans and initiatives that meet customer and business needs.
Communicate goals and objectives, measure progress and accountability, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and standards of integrity.
Foster belonging, build trusting relationships, attract and retain talent, and empower and recognize associates.
Make decisions using data, insights, and analysis while considering customers, associates, shareholders, suppliers, business partners, and communities.
Encourage continuous improvement, adoption of new technologies and skills, and learning through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U Walmart-paid education benefit, with tuition, books, and fees covered for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Regional Pay Zone and Complex Structure additional compensation may apply to certain positions.
State pay differential where applicable.