(USA) Asset Protection Operations Coach

Walmart•San Antonio, TX

10d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and operational effectiveness by ensuring strong merchandise presentation, accurate pricing and signing, appropriate inventory levels, clean and organized displays, effective stocking and rotation, and security for fragile and high-shrink merchandise. The role leads and develops associates, supports customer service initiatives, communicates company direction, and helps implement business solutions across store operations. This position works to control unexplained merchandise loss and improve profitability through inventory and operational reviews, audits, trend monitoring, investigations, and implementation of control corrections. It detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activity, including gathering evidence, taking statements, preparing reports, and providing courtroom testimony as needed. The role oversees facility safety and risk controls, supervises safety team members, analyzes accident trends, and develops and delivers accident-prevention training. It also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps; and ensures claims and deliveries are processed in accordance with policy and on time. The Coach coordinates job-related activities and stakeholder relationships, supports company plans and customer and business needs, measures progress, addresses improvement opportunities, and ensures compliance with company policies, values, and ethical standards. The role is expected to foster belonging, build and develop teams, act with integrity, serve customers and members, and promote continuous improvement and learning. The position is based at the Walmart facility at 12639 Blanco Rd, San Antonio, Texas. The annual salary range is $65,000 to $100,000, with possible annual or quarterly performance bonuses and certain location- or role-based additional compensation. Benefits include health coverage, financial benefits, paid time off, education assistance, and other benefits, subject to eligibility and plan terms.

Requirements

Meet one of the following minimum qualification pathways: completion of two years of college; one year of supervisory experience in a multi-department environment; one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete applicable state requirements for working in asset protection, which may include minimum age, specialized training, certification, or licensing.
If applicable, obtain a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business.
Bachelor's degree in Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, accurate and competitive pricing and signing, adequate inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
Lead, teach, train, mentor, and develop associates; assign duties, set expectations, recognize contributions, and help recruit and develop qualified associates.
Communicate and collaborate with associates at all levels about store operations, merchandising, technology, business initiatives, and company direction; provide feedback through store tours and lead change efforts.
Model customer service standards and the One Best Way service model; support customer service and community outreach initiatives, resolve customer issues, and implement action plans to improve customer experience.
Control unexplained merchandise loss and improve profitability by setting performance goals, reinforcing accountability, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to determine inventory-control corrections and influence their implementation; train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; conduct investigations, gather evidence, take statements, prepare case reports, and provide courtroom testimony as needed.
Monitor safety and risk controls, supervise safety team members, identify accident trends, develop and implement prevention solutions, train associates, and oversee safety reviews and workplace-safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines such as cold chain, hazardous materials, and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Manage claims and receiving operations, ensure timely processing of claims and merchandise deliveries, resolve related issues, maintain documentation and reporting, and ensure policies and procedures are followed.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support initiatives, communicate objectives, measure results, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company's mission, values, standards of ethics, and Open Door Policy.
Build an inclusive, high-performing team; foster belonging, develop and recognize talent, communicate positively, act with integrity, serve customers and members, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Annual or quarterly performance bonuses.
Regional Pay Zone compensation where applicable.
Complex Structure additional compensation where applicable.