(USA) Asset Protection Operations Coach

Walmart•East Greenville, PA

10d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach supports sales and customer experience by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and inventory levels, cleanliness, and organized, secure displays. The role leads and develops associates and supports store operations through training, feedback, clear expectations, and communication about business initiatives and company direction. The position works to control unexplained merchandise loss and improve profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiencies, and implementing corrective actions. It also detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activity, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, identifies accident trends, trains associates on accident prevention, and implements workplace safety improvements. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including timely processing and documentation of claims and merchandise deliveries. The coach coordinates job-related activities and assignments, builds stakeholder relationships, measures progress toward goals, identifies improvement opportunities, and supports compliance with company policies, values, ethics, and integrity standards. Walmart describes its culture as focused on respect for the individual, acting with integrity, serving customers and members, and striving for excellence. The position is based at 620 Gravel Pike, East Greenville, Pennsylvania. The annual salary range is $65,000 to $100,000, with potential annual or quarterly performance bonuses and possible location-based or complex-structure additional compensation. Walmart lists health, financial, paid-time-off, education, and other benefits; eligibility and terms may vary.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete any applicable state requirements for working in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
Acquire a current, state-issued Certificate of Eligibility, if applicable.
Successfully complete a criminal background check and/or firearms-authorized training, if applicable.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and protection of fragile and high-shrink merchandise.
Lead and develop teams through teaching, training, active listening, store tours, feedback, and communication about operations, merchandising, business initiatives, and company direction.
Model customer service standards and support customer-service initiatives, resolve customer needs and complaints, and develop action plans to address deficiencies and improve customer experience.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by setting performance goals, reinforcing policies and procedures, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and identifying deficiencies.
Work with managers and associates to determine inventory-control corrections and influence their implementation; train teams on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, prepare case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Oversee claims and receiving operations, ensure policies and procedures are followed, process claims and merchandise deliveries on time, address related issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education benefits, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including potential annual or quarterly bonuses.