(USA) Asset Protection Operations Coach

Walmart•Pueblo, CO

12d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and security for fragile and high-shrink merchandise. The role leads and develops store teams through training, active listening, store tours and feedback, clear expectations, communication about operations and company direction, and support for change efforts and business solutions. The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, develops action plans to address deficiencies, and leads process improvements. It supervises and develops hourly associates through hiring, training, mentoring, assigning duties, recognition, and staffing support. The role controls unexplained merchandise loss and supports profitability by reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and helping managers and associates correct inventory-control issues. It trains teams on operational controls across multiple stores and detects, deters, investigates, and resolves alleged policy violations, fraud, and other illegal activity. Investigative work may include gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The Asset Protection Operations Coach monitors facility safety and risk controls, supervises safety team members, identifies accident trends, trains associates in accident prevention, and oversees workplace safety reviews and improvement plans. The position also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps and delivers training as needed; and oversees claims and receiving operations, documentation, reporting, and issue resolution. The role coordinates job-related activities and assignments, builds stakeholder relationships, supports business and customer initiatives, tracks goals and results, addresses improvement opportunities, and promotes continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to demonstrate Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at Walmart’s location at 4080 W Northern Ave, Pueblo, Colorado. The annual salary range is $65,000 to $100,000, with possible annual or quarterly performance bonuses and certain additional compensation based on location or facility complexity. Walmart describes health, financial, paid-time-off, disability, leave, discount, education, and other benefits; eligibility and terms vary by classification and length of employment.

Requirements

Completion of 2 years of college; alternatively, 1 year of supervisory experience in a multi-department environment; 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete required job trainings and assessments, such as Academy and Open Door trainings.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business.
Bachelor’s degree in Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, pricing, signing, inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; communicate store operations, merchandising, technology, initiatives, and company direction; provide feedback and guide implementation of business solutions.
Model and support exceptional customer service, resolve customer needs and complaints, lead community and customer-service initiatives, and implement action plans and process improvements.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify and implement corrections to inventory controls, and train teams on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Monitor facility safety and risk controls; supervise safety team members; identify accident trends; train associates on accident prevention; and oversee safety reviews and improvement plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; identify training needs and deliver training as needed.
Oversee claims and receiving operations, including timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries; resolve related issues and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business plans and initiatives, communicate objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
Promote belonging, collaboration, accountability, customer-first decision-making, continuous improvement, learning, and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Annual or quarterly performance bonuses.
Possible regional pay zone and complex-structure additional compensation, depending on applicable factors.