(USA) Asset Protection Operations Coach

Walmart•Stephenville, TX

7d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports store operations by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and inventory levels, cleanliness, product stocking and rotation, organized displays, and protection of fragile and high-shrink merchandise. The role leads and develops teams through training, coaching, feedback, communication, and support for company initiatives and change efforts. It models exceptional customer service and helps resolve customer issues while implementing action plans and process improvements. The position works to control unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing results, monitoring deficiencies, identifying improvement opportunities, and training associates and managers in operational controls across multiple stores. It detects, deters, investigates, and resolves alleged fraud, policy violations, and criminal activity, including gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The coach monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and develops and delivers accident-prevention training. The role also manages facility-level training and execution of asset protection, safety, claims, and receiving procedures; identifies training gaps; and oversees timely claims processing and merchandise deliveries, documentation, and reporting. It coordinates job-related activities, maintains stakeholder relationships, supports business plans, measures progress, identifies improvements, and ensures compliance with company policies, procedures, values, and standards of ethics and integrity. The position is expected to uphold Walmart’s values by respecting and developing associates, acting with integrity, serving customers and members, and striving for excellence. Walmart describes competitive pay, performance-based bonuses, and a range of benefits. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses and potential location-based or complexity-based compensation differentials.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements for working in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Ensure effective merchandise presentation, including accurate and competitive pricing, signing, inventory levels, cleanliness, stocking and rotation, organized displays, and security of fragile and high-shrink merchandise.
Teach, train, coach, and develop associates; provide feedback; communicate operational information and business objectives; and lead company change efforts.
Model customer-service standards, support customer-service initiatives, resolve customer issues, and implement action plans and process improvements.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, auditing results, monitoring deficiencies, and identifying improvement opportunities.
Train managers and associates on operational controls and processes across multiple stores, and influence the implementation of inventory-control corrections.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and criminal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Monitor safety and risk controls, supervise safety team members, identify accident trends, deliver accident-prevention training, and oversee workplace safety reviews and improvement plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; assess compliance and identify training needs and gaps.
Oversee timely processing of claims and merchandise deliveries, provide direction on claims and receiving issues, and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain relationships with stakeholders, support plans and initiatives, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Potential Regional Pay Zone differential based on location and Complex Structure compensation based on external factors.