(USA) Asset Protection Operations Coach

Walmart•Peru, IL

14d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, adequate inventory levels, clean and organized displays, and appropriate security for fragile and high-shrink merchandise. The role leads and develops store teams through training, coaching, feedback, communication, and support for company initiatives and change efforts. It models exceptional customer service and supports customer-service initiatives, complaint resolution, and process improvements. The position controls unexplained merchandise loss and improves profitability by monitoring loss-prevention policies and procedures, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, identifying trends and gaps, and training associates and managers on controls across multiple stores. It investigates alleged fraud, policy violations, and other potentially illegal activities, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role monitors safety and risk controls, supervises safety team members, identifies accident trends, trains associates in accident prevention, and develops and implements plans to improve workplace safety. It oversees facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance with applicable guidelines such as cold chain and hazardous materials. It also manages claims and receiving operations, ensuring proper handling and timely processing of damaged, defective, returned, liquidated, and delivered merchandise. The Asset Protection Operations Coach coordinates job-related activities and assignments, maintains stakeholder relationships, supports business plans, sets and measures goals, addresses improvement opportunities, and promotes adaptability and continuous learning. The role ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and standards of integrity. It is expected to respect individuals, act with integrity, serve customers and members, and strive for excellence.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successfully complete any applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, obtain a current state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, pricing, signing, inventory levels, cleanliness, stocking and rotation, display organization, and security of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; communicate expectations and company direction; provide feedback; and support company initiatives and change efforts.
Model exceptional customer service and support customer-service initiatives, resolution of customer issues, and customer-experience improvements.
Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by monitoring loss-prevention policies, inventory variances, operational reviews, audits, and deficiency trends.
Identify and communicate needed inventory-control corrections, influence their implementation, and train managers and associates on operational controls across multiple stores.
Investigate alleged fraud, policy violations, and other potentially illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls; supervise safety team members; identify accident trends; train associates in accident prevention; and implement workplace safety improvements.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Identify gaps between expectations and training, determine training needs, and develop and deliver training as needed.
Manage claims and receiving operations, ensure proper procedures, and oversee timely processing of claims and merchandise deliveries.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, establish goals, measure progress, address improvement opportunities, and promote continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.
Build high-performing teams, foster belonging, collaborate effectively, develop and recognize talent, and promote integrity, customer focus, data-informed decision-making, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone differential for certain positions, based on location.
Complex Structure additional compensation for certain positions, based on external factors.