(USA) Asset Protection Operations Coach

Walmart•Blairsville, PA

5d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, inventory management, store organization, and customer service. The role leads and develops associates and teams across store operations, communicates company initiatives, and provides coaching, expectations, and feedback. It supports customer service standards and resolves customer issues while developing staffing and associate capabilities. The position helps control unexplained merchandise loss and improve profitability by reviewing inventory variances, auditing results, monitoring deficiencies, conducting operational and pre-inventory reviews, and implementing corrections to inventory controls. It also investigates alleged fraud, policy violations, and other potentially illegal activity, gathering evidence, preparing case reports, and providing testimony as needed. The role monitors facility safety and risk controls, supervises safety team members, identifies accident trends, and develops prevention and training plans. It manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, including compliance requirements such as cold chain and hazardous materials. It also oversees timely processing of claims and merchandise deliveries, documentation, reporting, and resolution of claims or receiving issues. The position coordinates job-related activities and assignments, works with stakeholders to meet customer and business needs, measures progress, identifies improvement opportunities, and supports company policies, values, ethics, and compliance. Walmart describes its expected behaviors as respecting the individual, acting with integrity, serving customers and members, and striving for excellence.

Requirements

Completion of 2 years of college; or 1 year of supervisory experience in a multi-department environment; or 1 year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or 2 years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate and competitive pricing, signing, inventory levels, cleanliness, stocking and rotation, display organization, and security of fragile or high-shrink merchandise.
Lead, teach, train, and develop associates; communicate store operations, company initiatives, merchandising, and direction; provide feedback and guide change efforts.
Model customer service standards, support customer service initiatives and community outreach, resolve customer issues, and implement action plans and process improvements.
Hire, train, mentor, assign duties to, recognize, and develop hourly associates; set clear expectations and address staffing needs.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports and variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Determine and communicate needed inventory-control corrections, influence their implementation, and train managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged fraud, policy violations, and other alleged illegal activities; gather evidence, take statements, write case reports, collaborate with investigative entities, and provide courtroom testimony as needed.
Monitor facility safety and risk controls; supervise safety team members; identify accident trends; train associates in accident prevention; and oversee safety reviews and corrective plans.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including applicable compliance guidelines and operational controls.
Manage claims and receiving operations, ensuring proper procedures and timely processing of claims and merchandise deliveries; provide direction on issues and maintain required documentation and reporting.
Coordinate job-related activities and assignments, maintain stakeholder relationships, support business initiatives, set and communicate objectives, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and certificates.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone differential based on location for certain positions.
Complex Structure additional compensation based on external factors for certain positions.
State pay differential where applicable.