(USA) Asset Protection Operations Coach

Walmart•Mentor, OH

7d•$65,000 - $100,000•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, develops and supervises associates, and supports a high-quality customer experience. The role leads loss-prevention and inventory-control efforts across multiple stores, including reviewing inventory variances, auditing results, identifying deficiencies, and coordinating corrective actions. It also investigates suspected fraud, policy violations, and other potentially illegal activities, gathering evidence and preparing reports as needed. The position oversees facility-level safety, asset-protection, claims, receiving, and related training and procedures. Responsibilities include monitoring safety controls and accident trends, training associates, ensuring claims and deliveries are processed properly, and maintaining required documentation and reporting. The coach coordinates job-related activities with stakeholders, supports company policies and values, and develops associates and teams. The role is based at the listed Mentor, Ohio location. Walmart describes competitive pay, performance-based bonuses, and benefits. The stated annual salary range is $65,000 to $100,000, with additional compensation that may include performance bonuses and location- or complex-based differentials.

Requirements

Completion of two years of college; alternatively, one year of supervisory experience in a multi-department environment; one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum-age requirements, specialized training, certification, or licensing.
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset-protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor’s degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, cleanliness, stocking and rotation, organized displays, and protection of fragile and high-shrink merchandise.
Lead, teach, train, and develop associates; tour stores and provide feedback; communicate company direction and business objectives; and support change efforts and business solutions.
Model customer-service standards, support customer-service initiatives, resolve customer concerns, and develop action plans and process improvements to address deficiencies.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing performance, and supporting staffing needs.
Control unexplained merchandise loss and improve profitability by communicating performance goals, reinforcing accountability, reviewing inventory variances, conducting operational and pre-inventory reviews, auditing results, and monitoring deficiency trends.
Work with managers and associates to identify and implement corrections to inventory controls, and train teams on operational controls and processes across multiple stores.
Investigate alleged fraud, policy violations, and other alleged illegal activities; gather evidence and statements, write case reports, and provide courtroom testimony as needed.
Monitor safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, oversee safety reviews, and implement workplace safety improvements.
Manage facility-level training and execution of asset-protection, safety, claims, and receiving procedures; identify training gaps and deliver training as needed.
Oversee claims and receiving operations, including timely processing of damaged, defective, returned, or liquidated items and merchandise deliveries; provide direction on related issues and maintain required documentation and reporting.
Coordinate job-related activities and assignments with key stakeholders, support business plans and initiatives, track progress toward goals, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and the Open Door Policy.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit covering tuition, books, and fees for eligible programs, from high school completion to bachelor’s degrees and certificates.
Performance-based bonus awards and other compensation, which may include annual or quarterly bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.