(USA) Asset Protection Operations Coach

Walmart•Cordele, GA

1d•$65,000 - $100,000•Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and active listening, as well as communicating and collaborating with associates on store operations, business initiatives, and company direction. The role also models exceptional customer service, manages customer needs and issues, and provides supervision and development opportunities for hourly associates. A key responsibility is controlling unexplained merchandise loss and improving profitability by identifying and implementing loss prevention policies and procedures. This includes investigating violations of company policies and criminal activities, gathering evidence, and providing testimony. The role also monitors safety and risk controls, manages claims and receiving operations, and ensures compliance with company policies and procedures, upholding the company's mission, values, and standards of ethics and integrity.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating business objectives, and implementing business solutions.
Models and demonstrates exceptional customer service standards, manages customer needs and issues, and develops action plans for improvement.
Provides supervision and development opportunities for hourly associates (hiring, training, mentoring, assigning duties, setting expectations, recognition, recruiting).
Controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals and objectives.
Builds accountability for policies and procedures, measures adherence to loss prevention policies, reviews inventory variances, and conducts operational reviews.
Gathers data, audits results, monitors deficiency trends, identifies improvement opportunities, and works with managers and associates to implement corrections.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities, including fraud and illegal activities.
Gathers evidence, takes statements, writes case reports, and provides court room testimony.
Monitors safety and risk controls, ensures an effective safety program, supervises safety team members, identifies accident trends, and implements solutions.
Provides training to associates on accident prevention techniques and communicates plans to minimize accidents.
Oversees safety reviews and implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Reviews the application of policies, procedures, and compliance guidelines (e.g., cold chain, hazardous materials, operational controls).
Identifies gaps in expectations versus training and determines training needs.
Develops and delivers training as needed.
Manages claims and receiving operations, ensuring proper policies and procedures are followed.
Ensures timely processing of claims (damaged, defective, returned, liquidated items) and merchandise deliveries.
Provides direction for claims or receiving issues and maintains necessary documentation and reporting.
Coordinates and completes job-related activities and assignments by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, and measuring progress.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing action plans and providing direction and guidance.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates).