(USA) Asset Protection Operations Coach

Walmart•Pueblo, CO

11d•Onsite

About The Position

The Asset Protection Operations Coach drives sales and supports effective merchandise presentation, team development, customer service, asset protection, safety, training, and claims and receiving operations. The role helps ensure merchandise is accurately priced, signed, stocked, rotated, displayed, and secured, while maintaining clean and organized areas. It also develops associates and managers through training, feedback, clear expectations, and support for company initiatives and operational changes. The position works to control unexplained merchandise losses and improve profitability by reviewing inventory results, conducting operational and pre-inventory reviews, identifying deficiencies, and guiding corrective actions across multiple stores. It investigates alleged fraud, policy violations, and other potentially illegal activities, gathering evidence, taking statements, preparing case reports, and providing courtroom testimony as needed. The role also monitors safety and risk controls, supervises safety team members, and manages facility-level execution of asset protection, safety, claims, and receiving procedures. The coach manages claims and receiving operations, ensuring policies are followed and damaged, defective, returned, or liquidated merchandise and deliveries are processed promptly. The position coordinates job-related activities with stakeholders, tracks progress toward goals, identifies improvement opportunities, and supports compliance with company policies, values, and standards of ethics and integrity. It is based at the Walmart location at 4080 W Northern Ave, Pueblo, Colorado.

Requirements

Completion of two years of college; or one year of supervisory experience in a multi-department environment; or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment; or two years of experience in asset protection or a related area.
Successfully complete any applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquire a current, state-issued Certificate of Eligibility.
If applicable, successfully complete a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required training and assessments.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelor's degree in Business or Criminal Justice.

Responsibilities

Drive sales through effective merchandise presentation, including accurate pricing and signing, appropriate inventory levels, clean and organized areas, stocking and rotation, product displays, and security of fragile and high-shrink merchandise.
Lead, teach, train, mentor, and develop associates and managers; provide feedback, assign duties, set clear expectations, recognize contributions, and help meet staffing needs.
Model and support exceptional customer service, resolve customer needs and issues, and implement action plans and process improvements to maintain a high-quality customer experience.
Control unexplained merchandise loss and improve profitability by reviewing inventory reports, conducting operational and pre-inventory reviews, auditing results, monitoring deficiency trends, and implementing inventory-control corrections.
Train managers and associates in operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve alleged policy violations, fraud, and other illegal activities; gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
Collaborate with other investigative entities.
Monitor facility safety and risk controls, supervise safety team members, identify accident trends, train associates in accident prevention, and implement plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; identify training gaps and deliver training as needed.
Manage claims and receiving operations, ensuring correct procedures and timely processing of claims and merchandise deliveries; provide direction on claims or receiving issues and maintain documentation and reporting.
Coordinate job-related activities and assignments, build relationships with stakeholders, communicate objectives, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity, including use of the Open Door Policy.
Build inclusive, high-performing teams; communicate collaboratively and effectively; attract, retain, empower, and develop talent; and recognize others' contributions.
Make customer-focused, data-informed decisions, deliver results, and promote continuous improvement and the adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.