Work Order System Administrator
Carilion Clinic • Roanoke, VA8d • $20 - $28 • Onsite
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WORK ORDER SYS ADMINISTRATOR
Carilion Clinic•Roanoke, VA
•$20 - $28•Onsite
About The Position
The Work Order System Administrator administers Carilion Clinic’s work order management system, determines system functionality, serves as an expert consultant and application resource, and provides help desk support. The role supports management decisions through reports and basic analyses and helps staff use historical data to develop standards and assess departmental efficiencies. The administrator receives work requests from hospital staff, creates and assigns work orders and preventive work orders, dispatches requests to appropriate staff, and coordinates quality control and follow-up. The position maintains the system database, enterprise standards, application files, reports, documentation, procedures, user manuals, and training materials. It also supports end-user training, system maintenance, testing and implementation of upgrades, and recommendations for enhancements. The role uses SQL to query system data as needed, analyzes application needs, and develops and implements plans to maximize functionality. It coordinates inventory-management data with Materials Management and provides administrative support to the department, including telephone communications, recordkeeping, data processing and tracing, and maintenance of general office equipment.
Requirements
- Associate’s degree, or two years of experience may be considered in lieu of a degree.
- At least one year of business, healthcare, and/or maintenance experience.
- Effective communication and problem-solving skills.
- Self-initiated, organized, and logic oriented.
- Ability to prioritize multiple projects and meet deadlines.
- Proficiency in Microsoft Office Suite and/or databases.
- Ability to learn SQL databases.
Nice To Haves
- Knowledge of work order systems.
Responsibilities
- Administer the work order management system and determine its functionality.
- Serve as an expert consultant and internal application resource for the work order system, including to the Technology Services Group.
- Provide help desk support and support management decisions with reports and basic analyses.
- Receive work requests from hospital staff and initiate work orders in the system.
- Assign work orders and preventive work orders to departmental staff, dispatch requests to appropriate staff, and coordinate quality control and follow-up.
- Support work order system upgrades through testing, training, and help desk support; coordinate and oversee upgrades and recommend enhancements.
- Extract historical data to help develop standards and assess departmental efficiencies.
- Analyze application needs and develop and implement plans to maximize system functionality.
- Use SQL to query work order system data as necessary.
- Maintain computer application files, reports, documentation, procedures, user manuals, and training materials; participate in end-user training.
- Perform or develop system maintenance, upgrades, and training in coordination with the Technology Services Workgroup.
- Maintain the work order system database and enterprise standards.
- Coordinate inventory-management data with the Materials Management department.
- Provide administrative support, including telephone communications, recordkeeping, processing and tracing data, and maintaining general office equipment.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years.
- Voluntary 403(b) plan.
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health health and wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
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