Clinic Site Administrator

SAC Health • San Bernardino, CA

4d • Onsite

About The Position

The Clinic Site Administrator is responsible for the operational performance, business success, and patient access outcomes of assigned SAC Health clinic sites. Reporting to the Director, Clinical Operations, the role leads and holds Clinic Managers accountable for efficient clinic operations, productivity targets, and patient capacity. The administrator uses data and key performance indicators to monitor patient volume, provider utilization, no-show rates, staffing effectiveness, and service excellence, and implements strategies to improve results. The position partners with cross-functional departments to advance organizational goals, continuous process improvement, and compliance with operational standards.

The role is based at the Brier Clinic in San Bernardino, California. The schedule is five days per week, eight hours per day, Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel to other SAC Health clinics and offices may be necessary; a reliable vehicle, valid driver's license, and auto insurance are required.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Healthcare Management, Organizational Leadership, or a related field; an equivalent combination of relevant education and experience may be considered.
• At least six years of progressively responsible experience in healthcare operations, ambulatory care, medical practice management, or clinic administration.
• At least three years of leadership experience managing supervisors, managers, or multiple operational departments in a healthcare setting.
• Experience analyzing and acting on operational performance metrics, including patient access, provider productivity, staffing utilization, patient volumes, and service performance.
• Valid California driver's license and auto insurance.
• Computer competency.
• Strong organizational skills.
• Strong communication and teamwork skills; professional demeanor in difficult situations.
• Ability to foster learning and mentoring and to build and lead strong teams.
• Ability to work independently and in teams, supervise employees, handle complex issues, and make sound decisions.
• Ability to hear on the phone and in person.
• Maintain a professional appearance and friendly, cooperative, caring, and calm behavior.
• Ability to meet the physical requirements referenced in the job description.

Nice To Haves

• Master's degree.
• Certifications such as Certified Healthcare Administrative Professional (CHAP), Project Management Professional (PMP), or Certified Professional in Healthcare Quality (CPHQ).
• Seven years of progressive healthcare operations experience.
• Experience overseeing multiple clinic locations or service lines.
• Experience in a Federally Qualified Health Center (FQHC), community health center, or integrated healthcare system.
• Clinical experience.
• EHR experience.

Responsibilities

• Monitor patient volumes across assigned clinics and implement strategies to achieve and maintain at least 95% provider appointment capacity utilization.
• Track provider, clinic, and departmental productivity metrics and implement action plans to meet productivity benchmarks.
• Analyze appointment access, cancellations, and no-show trends; develop corrective action plans to meet organizational no-show targets.
• Review and present monthly operational dashboards covering patient volume, provider productivity, scheduling efficiency, no-show rates, patient access, staffing, and financial performance indicators.
• Lead and hold Clinic Managers accountable, conducting regular performance reviews and operational meetings to support clinic productivity, service, and quality goals.
• Monitor clinic operating expenses, staffing utilization, and productivity to support budget adherence and organizational financial objectives while maintaining service excellence.
• Collaborate with clinical leadership, human resources, information technology, facilities, and other departments to resolve operational issues affecting clinic performance and patient access.
• Use performance data to identify trends, forecast patient demand, recommend resource allocation adjustments, and present recommendations to the Director of Clinical Operations.
• Conduct operational assessments, identify workflow inefficiencies, and implement process improvement projects to increase productivity, improve access, reduce cycle times, and enhance clinic operations.
• Travel to other SAC Health clinics and offices as necessary.
• Perform other duties assigned by organization leadership.

Benefits

• Industry-leading PTO accrual, accrued per pay period.
• Sick leave.
• Paid holidays.
• Paid jury duty and bereavement leave.
• SAC Health covers approximately 85% of team member health premium costs, which may vary by benefit plan selection.
• Retirement plan with up to 8% employer contribution.
• Continuing education and learning benefits.
• Annual mission trip.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager