Clinic Administrator

Valor Healthcare, Inc.•Boca Raton, FL

2h•Onsite

About The Position

Valor Healthcare is seeking a Clinic Administrator for its Community Based Outpatient Clinic (CBOC) in Boca Raton. The Clinic Administrator is responsible for all operational aspects of the individual clinic, with a significant focus on tactical, day-to-day operations. The role includes managing clinic operations, supporting clinical quality and customer service, and partnering with the Clinic Medical Director. The position works with the core PACT Team (Primary Care Provider, RN, and Medical Assistant) and the expanded PACT Team, including family or caregivers, VA, and community-based services involved in developing patient care plans. The posting also describes providing prescribed medical treatment and personal care services to patients as directed by a physician or mid-level provider. The employer offers a competitive salary, benefits, three weeks of PTO to start, and a weekday schedule. Final compensation is based on relevant factors including work experience, skills, certifications, and internal equity.

Requirements

Two years of healthcare management experience.
Excellent written and verbal communication skills, both in person and over the phone.
Ability to manage both upward and downward.
Energetic and optimistic demeanor.
Strong service mentality and focus on meeting defined service standards.
Proficiency with computer applications such as Word and Excel.
Strong organizational skills.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify opportunities, develop and implement action plans, and evaluate their effectiveness.
Ability to resolve colleague, client, and patient issues effectively and in a timely manner.
Current Basic Life Support certification.
This is considered a safety-sensitive position.

Nice To Haves

Experience in a government healthcare environment.

Responsibilities

Manage day-to-day clinic operations and ensure clinical quality expectations are met.
Provide exceptional customer service and partner with the Clinic Medical Director.
Ensure colleagues provide excellent customer service to veterans in person and over the phone, and to colleagues and clinic visitors.
Manage the clinic’s financial performance, with emphasis on revenue growth through enrollment and non-personnel cost containment.
Manage the clinic’s growth strategy by enrolling new patients and expanding market penetration in the clinic’s catchment area.
Proactively manage veteran enrollment and retention.
Maintain staffing levels consistent with veteran enrollment and contract terms while ensuring maximum efficiency.
Review and analyze reports, and update leadership on clinical quality metrics, financial reports, staffing levels, and other relevant information.
Attract, coach, mentor, and retain talent through communication, training, enforcement of key competencies, and performance management when required.
Develop and maintain positive, collaborative working relationships with VA partners.
Support new clinical and operational initiatives and execute strategic initiatives that contribute to Valor’s success.
Provide prescribed medical treatment and personal care services to patients as directed by a physician or mid-level provider.