Clinic Administrator

JWCH Institute • Los Angeles, CA

1d • $85,723 - $99,412 • Onsite

About The Position

JWCH Wesley Health Centers is a nonprofit Federally Qualified Health Center serving underserved populations in the Los Angeles area. The Clinic Administrator plans, coordinates, directs, and monitors the operational and financial aspects of Wesley Health Centers clinics and Urgent Care. The role provides leadership to workforce members and oversees the delivery of quality, cost-effective patient care, working closely with lead providers, department supervisors, and community partners.

Based in East Hollywood, this position oversees multiple locations along Vermont Avenue and an Urgent Care location. The locations serve underserved populations, including people experiencing homelessness, and provide services such as primary care, urgent care, behavioral health, HIV care, and HIV prevention.

Requirements

• Master’s degree in Health Administration, Public Health, Business Administration, or a related field.
• At least three years of healthcare management experience, including at least one year in a supervisory role.
• Strong leadership skills and the ability to guide, motivate, and develop team members.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage the operational and financial aspects of a healthcare clinic.
• Proficiency in electronic health record systems and other healthcare management software.
• Knowledge of federal, state, and local funding sources and programs supporting healthcare services.
• Experience working with patients, clients, and staff from diverse socioeconomic, ethnic, and cultural backgrounds.
• Valid driver’s license if travel between locations is required.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of HIPAA regulations and ability to ensure compliance.
• High level of integrity and professionalism.
• Commitment to high-quality patient care and customer service.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Direct daily workflows, patient intake and discharge processes, and patient flow optimization to minimize wait times.
• Oversee clinic and urgent care operations in collaboration with Clinical Supervisors.
• Communicate organizational objectives, priorities, and vision to team members.
• Assist staff with implementing departmental goals, policies, procedures, and reporting tools.
• Promote teamwork and high-quality, cost-effective care, with an emphasis on patient satisfaction.
• Prepare an annual capital equipment list, monitor departmental activities, explain budget variances, and implement strategies to improve efficiency and control costs.
• Coordinate provider schedules and patient appointments; monitor patient flow and ensure the EMR appointment system accurately reflects provider availability.
• Collaborate with the Director of Clinic Operations to improve provider efficiency and address clinic-related issues.
• Monitor facility space utilization and capacity in relation to enrollment, patient visits, and service use; recommend and manage facility expansion and improvement projects as needed.
• Increase health center visibility through community engagement and participation in service-oriented and professional organizations.
• Participate in organizational and ad hoc committees as needed.
• Communicate operational issues, improvement opportunities, and concerns to appropriate leadership.
• Monitor patient satisfaction and grievances, collaborate with internal departments on timely responses and resolutions, and ensure customer service standards are met.
• Protect the confidentiality and security of protected health information in accordance with HIPAA regulations and organizational policies.
• Provide front office coverage as needed to support clinic continuity and patient flow.
• Ensure patient encounters are completed, documented, and submitted to billing in a timely manner.
• Make weekly cash deposits and maintain accurate deposit records.
• Conduct staff performance evaluations and complete required checklists and documentation; review and approve timesheets by established deadlines.
• Complete reimbursement forms and submit them to the direct supervisor for review and approval.
• Monitor and order office and medical supplies while preventing shortages and adhering to budget requirements.
• Organize and facilitate monthly staff meetings and encourage daily care-team huddles.
• Develop and implement corrective action plans in response to internal and external audit findings.
• Coordinate with Medical Records to ensure patient records are available in a timely manner.
• Maintain a professional, respectful, and collaborative work environment.
• Follow organizational safety policies, procedures, and regulatory requirements; participate in safety and compliance training and apply learned practices.
• Use equipment, tools, and supplies safely and responsibly, and maintain awareness of infection control, occupational health, and emergency preparedness procedures.
• Participate annually in JWCH’s AIDET customer service training and use the AIDET communication framework with patients and team members.

Benefits

• Medical, dental, and vision coverage.
• Monthly employer-sponsored allowance to assist with health premiums.
• Funded Health Savings Account up to the deductible for carrier-approved medical expenses.
• Paid time off, including vacation and sick leave, and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans.
• Life insurance and AD&D coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager