Clinic Administrator - Bonners Ferry

Kaniksu Community Health•Bonners Ferry, ID

2d•Onsite

About The Position

Kaniksu Community Health is a nonprofit Community Health Center providing integrated, team-based healthcare in north Idaho. The Clinic Administrator is the operational anchor for a rural clinic, ensuring patients, providers, and staff have the support and resources needed to deliver quality, patient-centered care in a welcoming community environment. Reporting to the Chief Operating Officer and serving on the Patient Centered Medical Home (PCMH) Team, the Clinic Administrator leads day-to-day operations and oversees clinic workflows, systems, resources, compliance, financial performance, access, productivity, facilities, safety, and staff engagement. The role coordinates closely with Business Operations, Facilities, vendors, community partners, and the local hospital, and helps ensure front-office and back-office operations work together to provide a seamless patient experience.

Requirements

At least 5 years of leadership or management experience in a healthcare setting.
Demonstrated understanding of both front-office and back-office clinic operations.
Experience with change management or building systems where none existed.
Calm, organized, people-centered, solutions-oriented leadership style.
Ability to think ahead, assess situations logically, and make sound, timely decisions.
Strong organizational, analytical, communication, and problem-solving skills.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to interpret data, manage reports, and oversee administrative systems.
Live in or near Bonners Ferry or Priest River and be able to work on-site.
Flexibility to meet operational needs, including occasional extended or non-standard hours.

Nice To Haves

Bachelor’s degree in Business Management, Business Administration, or a related field; an equivalent combination of relevant education, training, and professional experience may be considered in lieu of a degree.
Experience in an FQHC, rural health, or ambulatory clinic.
Clinical licensure.
Experience with an EHR or practice management system; athenaOne is preferred.

Responsibilities

Lead day-to-day clinic operations supporting integrated care, a strong patient experience, and a safe, compliant environment.
Oversee clinic workflows, systems, and resources; identify and address operational gaps and support regulatory and PCMH compliance.
Own the clinic P&L and partner with the COO on budgeting and site financial performance.
Develop daily, weekly, and monthly strategies to drive access and productivity, and review clinic performance reports and dashboards.
Manage provider templates in coordination with Business Operations and support integration of services for patients.
Manage office and space assignments.
Order supplies, maintain PAR levels, and manage lab operations and vendor relationships.
Manage vaccine refrigerator storage, temperature monitoring, and inventory compliance.
Coordinate routine equipment safety and quality checks with outside vendors.
Serve as the main point of contact for the cleaning crew; coordinate snow removal, deicing, seasonal site readiness, and regular maintenance with Facilities.
Lead site emergency and incident management, conduct and document safety drills, and ensure timely and accurate incident reporting.
Resolve patient complaints as they arise and report them to Risk & Safety.
Manage clinic closures for inclement weather and provider absences, coordinating coverage and staff movement, and ensuring inboxes, medication refills, and lab results are routed appropriately.
Run daily huddles and monthly all-staff meetings to support engagement, communication, and removal of barriers.
Keep staff informed about organizational and operational changes; educate staff on organizational and PCMH policies and hold the clinic accountable to them.
Coordinate clinic events and morale efforts, including the 12 Behaviors bonus program and holiday activities.
Help interview and onboard new staff.
Build a positive, inclusive, psychologically safe workplace aligned with KCH values and provide a calm, consistent presence during busy periods and change.
Ensure front-office and back-office operations support a compassionate, seamless patient experience; back up patient navigation by welcoming new patients when needed.
Build relationships with community partners and the local hospital, and represent KCH professionally in the community.
Attend Quality, PCMH, Safety Committee, and Leadership meetings.
Contribute to planning for site equipment, facilities, services, and growth, and support change management.