Clinic Administrator - Bonners Ferry

Kaniksu Community Health•Bonners Ferry, ID

1d•Onsite

About The Position

Kaniksu Community Health is a nonprofit community health center providing integrated, team-based healthcare in north Idaho. The Clinic Administrator is the operational anchor for a rural clinic, ensuring that patients, providers, and staff have the resources and support needed to deliver quality, patient-centered care. The role reports to the KCH Chief Operating Officer and participates in the Patient Centered Medical Home (PCMH) Team. The Clinic Administrator leads daily clinic operations, supporting a strong patient experience and a safe, compliant environment. The role oversees workflows, systems, resources, clinic finances, performance reporting, provider templates, supplies, laboratory operations, facilities coordination, emergency management, staffing communication, and patient concerns. The administrator also supports hiring and onboarding, staff engagement, community relationships, and planning for the clinic’s equipment, facilities, services, and growth. The position is full-time, 40 hours per week, and works on-site in the assigned community.

Requirements

At least 5 years of leadership or management experience in a healthcare setting.
Demonstrated understanding of both front-office and back-office clinic operations.
Strong organizational, analytical, communication, and problem-solving skills.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to interpret data, manage reports, and oversee administrative systems.
Ability to work on-site and live in or near the assigned community of Bonners Ferry or Priest River.
Flexibility to meet operational needs, including occasional extended or non-standard hours, such as during weather closures.

Nice To Haves

Bachelor’s degree in Business Management, Business Administration, or a related field; equivalent relevant education, training, and professional experience may be considered in lieu of a degree.
Experience in an FQHC, rural health, or ambulatory clinic.
Clinical licensure.
Experience with change management or building systems where none existed.
Experience with an EHR or practice management system; athenaOne is preferred.
A calm, organized, people-centered, solutions-oriented leadership style.
Ability to think ahead, assess situations logically, and make sound, timely decisions.

Responsibilities

Lead day-to-day clinic operations to support high-quality, integrated care, a strong patient experience, and a safe, compliant environment.
Oversee clinic workflows, systems, and resources; identify operational gaps and address them while supporting regulatory and PCMH compliance.
Own the clinic P&L and partner with the COO on budgeting and site financial performance.
Develop daily, weekly, and monthly strategies to drive access and productivity, and run reports and dashboards on clinic performance metrics.
Manage provider templates in coordination with Business Operations and support integration so patients can use multiple services in a single visit.
Manage office and space assignments.
Order supplies and maintain PAR levels; manage laboratory operations and vendor relationships.
Manage the vaccine refrigerator, including storage, temperature monitoring, and inventory compliance.
Coordinate routine equipment safety and quality checks with outside vendors.
Serve as the main point of contact for the cleaning crew, coordinate snow removal, deicing, and seasonal site readiness, and partner with Facilities on regular maintenance.
Lead site emergency and incident management, conduct and document safety drills, and ensure incidents are reported accurately and on time.
Resolve patient complaints in the moment and report them to Risk & Safety.
Manage clinic closures due to inclement weather and provider absences, coordinate coverage and staff movement between locations, and ensure inbox items, medication refills, and lab results—including critical values—are routed appropriately.
Run daily huddles and monthly all-staff meetings to support engagement, communication, and the identification and removal of barriers.
Keep staff informed of organizational and operational changes, educate them on organizational and PCMH policies, and hold the clinic to those policies.
Coordinate clinic events and morale activities, including the 12 Behaviors bonus program and holiday decor and activities.
Help interview and onboard new staff.
Support a positive, inclusive, psychologically safe workplace aligned with KCH values and provide a calm, consistent presence during busy periods, staffing gaps, and change.
Ensure front-office and back-office operations work together to provide a compassionate, seamless patient experience; back up patient navigation by welcoming new patients when needed.
Build relationships with community partners and the local hospital, and represent KCH professionally in the community.
Attend Quality, PCMH, Safety Committee, and Leadership meetings.
Contribute to planning for site equipment, facilities, services, and growth, and support organizational change management.