IT Systems Administrator - Endpoint Management

Billings Clinic•Billings, MT

4d•Onsite

About The Position

Serves on a team supporting IT infrastructure for Billings Clinic and Logan Health. The role provides day-to-day support, maintenance, and improvement of endpoint management tools and processes, and participates in planning and implementing improvements and future strategy. The administrator works in a Service Management Platform to accept, document, and complete assigned tasks. The position requires technical expertise, strong documentation, compliance with change control, effective task management, and coordination with other teams, departments, vendors, and facilities. The environment is dynamic and requires responsiveness to changing organizational needs while maintaining uptime, service quality, and security. The administrator supports endpoint management for workstations, servers, and mobile devices, both inside and outside the network as appropriate. Responsibilities include managing and improving endpoint tools and processes; software package deployments; operating system imaging, upgrades, and deployments; patching and updates; and management-platform policies. The role also promotes automation, standardization, documentation, training, application adoption, and skills development across IT and other functional areas. Assistance in other functional areas, work outside standard hours, and on-call duties may be required.

Requirements

Bachelor’s degree in a related field and area of study, or an equivalent combination of education and experience related to the role’s tasks, knowledge, skills, and abilities.
Two to five years of successful experience as a Systems Administrator or in Endpoint Management is preferred.
Ability to support enterprise technologies such as Windows network services, particularly local and Azure Active Directory and Group Policy.
Experience supporting Microsoft operating system imaging technologies, both cloud and on-premises.
Experience supporting Microsoft and third-party patching automation, compliance, and reporting, both cloud and on-premises.
Experience with mobile device management across multiple platforms using Microsoft Intune.
Experience with scripting languages such as PowerShell or VBS.
Montana driver license, or ability to obtain one at hire, and ability to be insured to operate organizational vehicles.
Reliable home internet access and a personal cell phone.
Strong written and verbal communication and collaboration skills.
Ability to coordinate effectively with teams, departments, vendors, and facilities.

Nice To Haves

Successful IT experience in the health care industry.
Relevant technical certifications.

Responsibilities

Designs, implements, and evaluates IT functions to cost-effectively improve organizational outcomes across Billings Clinic and Logan Health.
Collaborates in a multi-team environment involving multiple sites, organizations, and teams.
Develops and recommends strategies to improve IT service delivery, management capabilities, automation, and security measures related to systems management tools.
Uses documentation, training, and mentorship to drive application adoption and skill development within IT and other functional areas.
Provides operational and technical support, maintenance, administration, and enhancements for tools used to manage workstations, servers, and mobile devices.
Uses tools and automation to improve support and implementation efficiency through standardization and refinement or implementation of endpoint management capabilities.
Manages, implements, automates, and troubleshoots software package deployments.
Manages, implements, automates, and troubleshoots device operating system imaging, upgrades, and deployments.
Performs, remediates, troubleshoots, and reports on Windows and third-party patches and updates in accordance with company policies and cybersecurity guidelines.
Configures, maintains, and troubleshoots policies in management platforms such as Active Directory Group Policy, Azure, Intune, and MECM.
Creates and maintains quality documentation.
Continually improves management tools and capabilities to increase efficiency and functionality and provide better IT services.
May assist in other functional areas and perform work outside standard hours or on-call duties.
Identifies professional growth and development needs and meets mandatory organizational and departmental requirements.
Models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations.
Maintains competency in applicable organizational, departmental, and outside-agency standards relating to the work environment, employee and patient safety, or job performance.
Performs other duties as assigned or needed to meet department or organizational needs.