Endpoint Administrator

State of Montana•Helena, MT

1d•Hybrid

About The Position

Help make technology work better for the people who serve Montana. Do you enjoy solving complex technical problems, helping teammates succeed, and improving the technology people rely on? Desktop Services is seeking a collaborative, customer-focused Endpoint Administrator to serve as a technical lead across the State of Montana enterprise. You’ll bring both technical depth and a people-first mindset. You know that behind every ticket or enterprise solution is a person trying to do important work. In this role, you will solve complex endpoint and desktop-service problems, identify and address recurring issues, guide and mentor support staff, and collaborate with IT teams, vendors, and agency customers. You will help advance enterprise endpoint strategy through planning, implementation, deployment, and modernization initiatives across the State of Montana. Desktop Services delivers the tools and technology state employees rely on to serve the public each day. As a technical lead, you will help shape the customer experience, strengthen operational reliability and security, and improve the services that support their work.

Requirements

Associates Degree in an IT field; AND Two years of desktop support applicable experience; OR Alternate combinations of education and experience will be considered on a case-by-case basis.
Advanced troubleshooting methods for endpoint, desktop, application, hardware, software, connectivity, configuration, deployment, and customer-impacting issues.
Endpoint management concepts and tools, including device configuration, software deployment, operating system deployment, patching, compliance, and remote support.
Active Directory concepts and services, including domains, organizational units, accounts, groups, Group Policy, authentication, permissions, replication, and access troubleshooting.
Desktop virtualization and virtual desktop infrastructure concepts, including virtual desktop and hosted application delivery, user profiles, device access, session performance, remote connectivity, and user support.
Networking protocols and concepts relevant to endpoint support, TCP/IP, DNS, DHCP, VPNs, wired and wireless connections, basic routing, network ports, and tools for diagnosing connectivity issues.
Network access control concepts and practices, including user and device authentication, permissions, certificate-based access, device compliance, network segmentation, secure remote access, and troubleshooting access restrictions.

Responsibilities

Solve complex endpoint and desktop-service problems.
Identify and address recurring issues.
Guide and mentor support staff.
Collaborate with IT teams, vendors, and agency customers.
Advance enterprise endpoint strategy through planning, implementation, deployment, and modernization initiatives.
Shape the customer experience.
Strengthen operational reliability and security.
Improve the services that support their work.
Install, configure, troubleshoot, maintain, and update desktop hardware, operating systems, software, and peripherals.
Use endpoint management, remote support, software deployment, and patching tools to support devices across multiple locations.
Resolve complex desktop, application, and deployment issues using sound judgment, structured troubleshooting, and appropriate escalation.
Provide technical guidance, coaching, and escalation support to Tier II Desktop Support staff and other IT teams.
Take initiative, set priorities, and follow complex issues through resolution and documentation.
Communicate clearly, professionally, and respectfully with customers, IT teams, leaders, and stakeholders at all levels.
Explain technical concepts, risks, progress, and recommendations in plain language for nontechnical audiences.
Plan, test, deploy, document, and support enterprise desktop service changes and modernization efforts.
Foster a culture of strong partnerships, shared accountability, and continuous improvement across Desktop Services and partner teams.