System Administrator, Endpoint

Tyler Junior College • TJC Central Campus, TX

2d • Onsite

About The Position

The System Administrator, Endpoint provides on-campus technical support to end users by diagnosing, researching, and resolving a wide range of hardware, software, and system-related issues. This position ensures service level agreements are met, delivers high-quality customer service, and performs complex technical tasks to maintain and support endpoint systems across the institution.

Requirements

• Associate’s degree in a computer-related discipline
• One year of experience as an IT Service Desk Specialist or IT Field Technician
• Knowledge of Microsoft Windows OS and Microsoft Office products.
• Experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, and utility software.
• Excellent reading, writing, and English-speaking skills
• Knowledge of basic network and PC technology
• Experience using and supporting a virtual desktop environment
• Ability to install, upgrade, and configure vendor software and hardware.
• Ability to test and support multiple end-user technologies and applications.
• Ability to troubleshoot hardware and application connectivity across networks and firewalls.
• Ability to answer and resolve hardware and application questions and problems.
• Ability to work in a team environment.
• Provide technical guidance and support to end-users.
• Assist end-users in developing product solutions.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.
• Candidates will be subject to a criminal background check.

Nice To Haves

• Bachelor’s degree in a computer-related discipline
• Experience using the Integrated Voice Response/IP Call Manager system
• Experience with ServiceNow
• One year of PC and/or network experience
• IT-related certifications (i.e., CompTIA A+/Network, MTA, AWS, Microsoft Fundamentals)
• Candidate must be willing to pursue additional Technology certifications post-employment as mandated by management.

Responsibilities

• Provide PC hardware/software support.
• Work with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.
• Assist clients in the use of campus computing resources, including virtual desktop infrastructure.
• Install, administer, and troubleshoot computer hardware/software and peripherals on-site and remotely.
• Schedule events requiring Media/IT support and provide AV hardware for instructional and special events on and off campus.
• Maintain call logs, document solutions, and knowledge base articles in ServiceNow.
• Use a variety of advanced tools to support remote locations.
• Maintain a professional demeanor.
• Provide quality customer care in a fast and efficient manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree