IT Endpoint Administrator

Clayton Early Learning•Denver, CO

4d•Hybrid

About The Position

The Systems & Endpoint Administrator provides end-user support, administers endpoint devices and Microsoft 365 services, and supports technology operations across the organization. The ideal candidate combines strong technical skills with a customer-focused approach and enjoys solving problems in a collaborative environment.

Requirements

Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience.
Two or more years of IT support experience.
Experience supporting Microsoft Windows and Microsoft 365 environments.
Strong troubleshooting, problem-solving, and customer service skills.
Excellent communication and organizational abilities.
Must be able to pass a comprehensive background check, including CBI/FBI fingerprinting.
Child abuse and neglect state registry, MVR and a national sex offender registry check every 5 years.
Must have a valid license driver's license with evidence of active vehicle insurance
Pediatric first aid and CPR certification
Current PPD-TB testing, standard immunizations, and annual health statement, or willingness to obtain as required
Participate in training programs, workshops, and meetings related to the role
Maintains strong technology proficiency and quickly adapts to new systems, applications, and digital solutions.
Demonstrates integrity, professionalism, and commitment to the organization's mission and values
Exhibits accountability and ownership by taking responsibility for commitments, actions, and results.
Creates a safe, respectful, and collaborative environment for children, families, and employees.
Communicates clearly and professionally, verbally and in writing, while building strong relationships and influencing employees at all levels.
Builds strong relationships through teamwork that prioritizes safety and well-being.
Problem-solving with resilience, emotional intelligence, and a solution-oriented mindset.
Exceptional customer service and communication skills.
Strong analytical and problem-solving abilities.
Ability to prioritize work and manage multiple tasks simultaneously.
Attention to detail and commitment to documentation.
Ability to work effectively with technical and non-technical stakeholders.
Continuous learning mindset and adaptability to changing technologies.
Collaborative approach aligned with organizational values.
Microsoft 365 administration, Entra ID user and account management.
Microsoft Intune administration and endpoint management and security
Windows workstation deployment and support.
Hardware, software, networking, and peripheral troubleshooting.
Microsoft Office Suite support (Teams, Outlook, Excel, Word).
Knowledge of ticketing systems and incident management procedures.

Nice To Haves

Experience with Microsoft Intune and Microsoft Entra ID.
Experience working with a Managed Services Provider (MSP).
CompTIA, Microsoft, or related technical certifications.

Responsibilities

Provide technical support for hardware, software, networking, printers, mobile devices, conferencing systems, and Microsoft 365 applications.
Manage user accounts, access permissions, and endpoint devices using Microsoft Entra ID and Microsoft Intune.
Deploy, maintain, update, and troubleshoot Windows workstations and related technologies.
Support employee onboarding and offboarding activities, including device provisioning and access management.
Maintain technology inventory records and assist with device lifecycle management.
Document, prioritize, and resolve support requests while meeting service expectations.
Coordinate with the MSP and vendors to resolve complex issues and support technology initiatives.
Identify opportunities to improve processes, user experience, and operational efficiency.
Additional Duties as assigned