Endpoint Security Administrator

Infosys

About The Position

The Infosys Healthcare unit is dedicated to transforming the healthcare industry by leveraging cutting-edge AI-driven solutions to simplify complexities and enhance patient experiences. We focus on creating connected ecosystems, optimizing operations, and delivering superior care across all touchpoints. Join us to be a part of a team that is at the forefront of healthcare innovation, driving down costs while improving patient outcomes. In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

Requirements

Tanium: Need to work on multiple modules, including: Comply, Deploy, and Patch.
Tanium weekly releases: Comply with the new release, understand the impact of each release carefully, and follow up on implementation and complications.
Tanium Customer support: Ensuring business continuity, the administrator needs to ensure platform availability. Provide support to business users of the Tool.
Tanium compliance: Weekly and quarterly compliance reports to ensure adherence to policies and readiness for any spontaneous Audits.
Tanium documentation: Continuous update to all SOPs and training materials for support personnel.
CrowdStrike: Provide support and ensure the platform complies with relevant policies.

Nice To Haves

CrowdStrike Troubleshooting: Find the root cause analysis and provided complete reports to the business.
CrowdStrike Compliance: Dashboards and reports for current compliance on weekly and quarterly periods or on demand as needed.
CrowdStrike Support and documentation: Provide support to all business affiliates and ensure sufficient privileges to perform required duties. SOPs are reviewed and updated as needed to ensure full compliance with platform changes and updates.

Responsibilities

Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
A collaborative spirit and excellent communication skills.
Ability to handle complex incidents and implement resolutions
A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
The ability to work with cross-functional teams