Endpoint Administrator

Omega Morgan•Hillsboro, OR

About The Position

The Endpoint Administrator owns the operational lifecycle of company endpoints and the technology aspects of employee onboarding and offboarding. This role is responsible for ensuring laptops, desktops, mobile devices, shared workstations, and related peripherals are securely standardized, provisioned, maintained, supported, recovered, and retired. The Endpoint Administrator works closely with Human Resources, hiring managers, IT support, security, and infrastructure teams to deliver a consistent employee technology experience while maintaining accurate asset and access records.

Requirements

Three or more years of experience in endpoint administration, desktop engineering, IT support, systems administration, or a related role
Demonstrated experience provisioning, managing, troubleshooting, and retiring Windows 10/11 endpoints in a corporate environment
Experience with Microsoft 365, Entra ID, Active Directory, Group Policy, and role-based user and device provisioning
Experience with endpoint management, RMM, deployment, or mobile device management platforms
Experience with application packaging and deployment, patch management, disk encryption, endpoint protection, and security compliance remediation
Experience maintaining hardware inventory, asset assignments, warranties, refresh schedules, and secure device disposition records
Strong endpoint troubleshooting and problem-solving skills across hardware, operating systems, applications, user profiles, peripherals, and connectivity
Ability to organize and execute time-sensitive onboarding, offboarding, deployment, and device-recovery activities with a high degree of accuracy
Working knowledge of endpoint management, RMM, software deployment, patching, encryption, endpoint security, and remote support technologies
Strong customer service and communication skills, including the ability to explain technical information clearly to employees and managers
Ability to create and maintain clear procedures, checklists, asset records, and technical documentation
Strong attention to detail, ownership, discretion, and sound judgment when handling company devices, employee data, credentials, and access

Nice To Haves

Microsoft Intune and Windows Autopilot experience is preferred
Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA A+, Network+, Security+, or equivalent practical experience preferred

Responsibilities

Own the complete lifecycle of company endpoints, including standards, procurement coordination, receiving, staging, deployment, assignment, support, reassignment, refresh, recovery, and secure retirement or disposal.
Administer endpoint management, remote monitoring and management, deployment, and mobile device management platforms; maintain device enrollment, configuration profiles, policies, and compliance rules.
Provision laptops, desktops, mobile devices, shared workstations, and peripherals using standardized builds, required applications, security controls, and role-based configurations.
Coordinate and execute employee onboarding by preparing equipment, accounts, licenses, group memberships, applications, and access in partnership with Human Resources and hiring managers.
Coordinate and execute employee offboarding by disabling access, reclaiming equipment and licenses, preserving or transferring business data as authorized, documenting disposition, and securely wiping devices for reuse or disposal.
Maintain accurate endpoint and asset records, including assigned user, location, serial number, model, warranty, configuration, status, and planned replacement date.
Manage operating system, application, driver, BIOS, and firmware patching; monitor compliance and remediate devices that fall outside established security or maintenance standards.
Implement and maintain endpoint security controls, including encryption, endpoint protection, local administrator restrictions, screen-lock standards, and secure configuration baselines.
Package, test, deploy, update, and remove business applications while supporting software licensing, standardization, and compatibility requirements.
Troubleshoot endpoint, peripheral, profile, performance, connectivity, and application issues; identify root causes and coordinate vendor repair or replacement when necessary.
Maintain ready-to-deploy inventory and forecast endpoint refresh, warranty, and accessory needs to support timely onboarding, replacements, and business growth.
Create and maintain endpoint standards, onboarding and offboarding checklists, support documentation, knowledge articles, and audit-ready records; report on fleet health, patch compliance, inventory accuracy, and lifecycle status.