Endpoint Administrator

State of Montana•Helena, MT

13h•Hybrid

About The Position

The Endpoint Administrator serves as a technical lead across the State of Montana enterprise within Desktop Services. This collaborative, customer-focused role solves complex endpoint and desktop-service problems, identifies and addresses recurring issues, guides and mentors support staff, and works with IT teams, vendors, and agency customers. The administrator helps advance enterprise endpoint strategy through planning, implementation, deployment, and modernization initiatives. The role supports the tools and technology state employees rely on, with a focus on customer experience, operational reliability, security, and service improvement. The position offers an opportunity to telework, with required weekly in-office day(s) in Helena. Specific telework conditions will be outlined in the job offer and must adhere to state policy. Successful completion of a criminal background check is required.

Requirements

Associate degree in an IT field and two years of applicable desktop support experience, or an alternate combination of education and experience considered on a case-by-case basis.
Knowledge of advanced troubleshooting methods for endpoint, desktop, application, hardware, software, connectivity, configuration, deployment, and customer-impacting issues.
Knowledge of endpoint management concepts and tools, including device configuration, software deployment, operating system deployment, patching, compliance, and remote support.
Knowledge of Active Directory concepts and services, including domains, organizational units, accounts, groups, Group Policy, authentication, permissions, replication, and access troubleshooting.
Knowledge of desktop virtualization and virtual desktop infrastructure concepts, including virtual desktop and hosted application delivery, user profiles, device access, session performance, remote connectivity, and user support.
Knowledge of networking protocols and concepts relevant to endpoint support, including TCP/IP, DNS, DHCP, VPNs, wired and wireless connections, basic routing, network ports, and connectivity-diagnosis tools.
Knowledge of network access control concepts and practices, including user and device authentication, permissions, certificate-based access, device compliance, network segmentation, secure remote access, and troubleshooting access restrictions.
Ability to use endpoint management, remote support, software deployment, and patching tools to support devices across multiple locations.
Ability to exercise sound judgment and use structured troubleshooting and appropriate escalation to resolve complex issues.
Ability to take initiative, set priorities, and follow complex issues through resolution and documentation.
Ability to communicate effectively and respectfully with customers, IT teams, leaders, and stakeholders, and explain technical information to nontechnical audiences.
Ability to plan, test, deploy, document, and support enterprise desktop service changes and modernization efforts.

Responsibilities

Install, configure, troubleshoot, maintain, and update desktop hardware, operating systems, software, and peripherals.
Use endpoint management, remote support, software deployment, and patching tools to support devices across multiple locations.
Resolve complex desktop, application, and deployment issues using sound judgment, structured troubleshooting, and appropriate escalation.
Provide technical guidance, coaching, and escalation support to Tier II Desktop Support staff and other IT teams.
Take initiative, set priorities, and follow complex issues through resolution and documentation.
Communicate clearly, professionally, and respectfully with customers, IT teams, leaders, and stakeholders at all levels.
Explain technical concepts, risks, progress, and recommendations in plain language for nontechnical audiences.
Plan, test, deploy, document, and support enterprise desktop service changes and modernization efforts.
Foster partnerships, shared accountability, and continuous improvement across Desktop Services and partner teams.
Help advance enterprise endpoint strategy through planning, implementation, deployment, and modernization initiatives.
Identify and address recurring endpoint and desktop-service issues.