Network Infrastructure System Administrator

Mayo Clinic•Rochester, MN

6d•Hybrid

About The Position

Serves as the primary system administrator for assigned infrastructure applications, hardware, and software used throughout the Rochester Campus. The role requires in-depth knowledge of how infrastructure systems are used in Facilities Operations and provides administrator-level support for vendor-provided and custom applications, including licensing, access privileges, passwords, upgrades, vendor support agreements, and system configurations. Responsible for provisioning, configuring, installing, operating, and maintaining infrastructure hardware, software, and related equipment. Oversees electronic and automated systems, networks, and controls; helps ensure proper system use; and identifies and resolves programming and communication issues. Maintains system security and user availability by ensuring hardware, operating systems, software, and procedures meet organizational standards. Provides user support and training, reviews alarm reports, and performs troubleshooting, programming, repairs, or replacements to maintain operational capability. Coordinates and oversees construction work with contractors and vendor representatives, and works with Systems Engineers and Facilities Maintenance and Operations staff to support new and existing systems. Provides project, commissioning, and retro-commissioning support. Assigned systems are determined by the candidate’s experience and expertise and may include centrally regulated systems across multiple buildings, such as HVAC, fire alarms, security access, surveillance, patient-monitoring cameras, paging, nurse call, infant abduction, remote alarm monitoring, lighting controls, and energy monitoring and control. Specialized knowledge, including vendor-system-administrator programming ability, is required; manufacturer training is used to maintain many assigned systems. This is a hybrid role. Candidates must be located within 100 miles of the Mayo Clinic campus in Rochester, Minnesota. The vacancy is not eligible for sponsorship or visa transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

More than 2 years of system administrator experience with a bachelor's degree in Systems and Network Administration, Engineering, Computer Science, or an applicable field; alternatively, a post-high-school technical school diploma or certificate in electronic or computer technology or automated facility/building management operations and more than 8 years of experience with automated building management, monitoring, and control infrastructure systems or networks.
Coursework or training in computer programming.
Experience installing, maintaining, and repairing electronic or automated facility/building operations management equipment and associated hardware and software, including control functions such as life safety, security, paging, monitoring, HVAC, or energy management.
Knowledge of methods, instrumentation, and materials used to operate, maintain, diagnose, and repair electronic or automated control equipment and circuitry.
Knowledge of relevant industry standards, safety and building codes, computer and communications systems and networks, protocols, and programming.
Ability to install, operate, calibrate, and repair system modules, wiring, and associated equipment.
Ability to interpret and apply blueprints, design plans, specifications, and technical instructions to systems, networks, and equipment.
Ability to maintain technical documentation, including schematic and wiring diagrams and operational and repair manuals.
Ability to design and modify electronic circuitry plans.
Ability to communicate and interact effectively with others to share information, resolve competing demands and problems, and make decisions.
Ability to work independently and manage separate assignments concurrently.
Strong verbal and written communication skills and effectiveness in working with employees, customers, and management at all levels.
Commitment to continuously improving knowledge and abilities to remain current with the operating system.
Must be located within 100 miles of the Mayo Clinic campus in Rochester, Minnesota.
Must be able to perform vendor system-administrator programming.

Nice To Haves

Specific manufacturer’s training is desirable.

Responsibilities

Administer assigned infrastructure applications, hardware, software, and systems used throughout the Rochester Campus.
Provide administrator-level support for vendor and custom applications, including licensing, access privileges, passwords, upgrades, vendor support agreements, and configurations.
Provision, configure, install, operate, and maintain infrastructure system hardware, software, and related equipment.
Oversee day-to-day operation and management of electronic and automated systems, networks, and controls, and ensure their effective use.
Identify and resolve system programming and communication issues.
Maintain system security and user availability in accordance with organizational standards and procedures.
Provide system support and user training for hardware and software.
Review alarm reports and perform troubleshooting, programming, repairs, or replacements to maintain operational capabilities.
Coordinate and oversee construction work with contractors and vendor representatives.
Collaborate with Systems Engineers and Facilities Maintenance and Operations staff to support optimal operation of new and existing systems.
Provide project, commissioning, and retro-commissioning support.
Maintain assigned systems, which may include building automation, life-safety, security, communications, patient-monitoring, lighting, and energy systems.