Clinic Administrator - Priest River

Kaniksu Community Health•Priest River, ID

7d•Onsite

About The Position

Kaniksu Community Health is seeking a Clinic Administrator to serve as the operational anchor and steady problem-solver for a rural clinic in Priest River. The administrator leads clinic operations while supporting high-quality, integrated, patient-centered care and maintaining a welcoming, community-centered environment. The position reports to the KCH Chief Operating Officer and is a member of the Patient Centered Medical Home (PCMH) Team. The Clinic Administrator oversees clinic workflows, systems, resources, financial performance, facilities, safety, and staff communication. The role works with the COO, Business Operations, Facilities, vendors, staff, and community partners to support efficient, compliant clinic operations and a seamless patient experience. This is a full-time, on-site role requiring 40 hours per week, with flexibility for occasional extended or non-standard hours to meet operational needs.

Requirements

At least 5 years of leadership or management experience in a healthcare setting.
Demonstrated understanding of both front-office and back-office clinic operations.
Calm, organized, people-centered, solutions-oriented leadership style.
Ability to think ahead, assess situations logically, and make sound, timely decisions.
Strong organizational, analytical, communication, and problem-solving skills.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
Experience with an EHR or practice management system.
Ability to interpret data, manage reports, and oversee administrative systems.
Live in or near the assigned community (Bonners Ferry or Priest River) and be able to work on-site.
Flexibility to meet operational needs, including occasional extended or non-standard hours, such as during weather closures.

Nice To Haves

Bachelor’s degree in Business Management, Business Administration, or a related field; equivalent education, training, and professional experience may be considered in lieu of a degree.
Experience in an FQHC, rural health, or ambulatory clinic.
Clinical licensure.
Experience with change management or building systems where none existed.
Experience with athenaOne.

Responsibilities

Lead day-to-day clinic operations to support high-quality integrated care, a strong patient experience, and a safe, compliant environment.
Oversee clinic workflows, systems, and resources; identify and resolve operational gaps; support regulatory and PCMH compliance.
Own the clinic P&L and partner with the COO on budgeting and site financial performance.
Develop daily, weekly, and monthly strategies to drive access and productivity; run reports and dashboards on clinic performance metrics.
Manage provider templates in coordination with Business Operations and support integration of services for patients receiving multiple services in one visit.
Manage office and space assignments.
Order supplies, maintain PAR levels, and manage lab operations and vendor relationships.
Manage vaccine refrigerator storage, temperature monitoring, and inventory compliance.
Coordinate routine equipment safety and quality checks with outside vendors.
Serve as the main point of contact for the cleaning crew; coordinate snow removal, deicing, and seasonal site readiness; partner with Facilities on regular maintenance.
Lead site emergency and incident management, conduct and document safety drills, and ensure incidents are reported accurately and on time.
Resolve patient complaints and report them to Risk & Safety.
Manage clinic closures for inclement weather and provider absences; coordinate coverage and staff movement between locations; ensure inbox items, medication refills, and lab results, including critical values, are routed appropriately.
Run daily huddles and monthly all-staff meetings to support engagement and communication and remove barriers.
Keep staff informed about organizational and operational changes; educate staff on organizational and PCMH policies and ensure the clinic follows them.
Coordinate clinic events and morale efforts, including the 12 Behaviors bonus program and holiday activities.
Help interview and onboard new staff.
Help build a positive, inclusive, psychologically safe workplace aligned with KCH values and provide a calm, consistent presence during busy periods, staffing gaps, and change.
Ensure front-office and back-office operations work together to provide a compassionate, seamless patient experience; back up patient navigation by welcoming new patients when needed.
Build relationships with community partners and the local hospital, and represent KCH professionally in the community.
Attend Quality, PCMH, Safety Committee, and Leadership meetings.
Contribute to planning for site equipment, facilities, services, and growth, and support organizational change management.