Catering Manager Jobs

About The Position

Requirements

• Previous experience in catering sales, hotel sales, event sales, or a related hospitality sales role.
• Demonstrated ability to prospect, negotiate, close business, and achieve revenue goals.
• Strong relationship-building, communication, and customer service skills.
• Excellent organizational skills and ability to manage multiple sales opportunities and priorities.
• Ability to lead and develop team members while collaborating effectively with hotel operations.
• Proficiency in Microsoft Office and ability to learn hotel sales and catering systems.
• Flexibility to work occasional evenings, weekends, and holidays based on business needs.

Nice To Haves

• Full-service hotel catering or sales experience.
• Previous supervisory or leadership experience.
• Experience with Delphi or comparable sales and catering systems.
• Knowledge of catering revenue forecasting, event contracting, and hotel operations.
• Established relationships within the Northern Colorado business and events community.

Responsibilities

• Proactively solicit and secure new catering and event business through outbound sales, prospecting, networking, referrals, and community partnerships.
• Manage incoming inquiries, conduct site tours, prepare proposals, negotiate pricing and contract terms, and execute event contracts.
• Develop and maintain relationships with corporate clients, associations, nonprofit organizations, event planners, local businesses, and social clients.
• Develop and execute sales strategies to achieve or exceed catering revenue goals.
• Maximize revenue through strategic pricing, menu enhancements, event upgrades, and additional hotel services.
• Maintain an active sales pipeline, consistent follow-up, and accurate sales activity records.
• Contract guest room accommodations for assigned events when applicable, collaborating with the Director of Sales & Marketing and Group Sales team on pricing and booking strategy.
• Represent the hotel at networking functions, community events, client appointments, and industry activities.
• Manage the sales process through contract execution, ensuring accurate event specifications, pricing, space assignments, deposits, and contractual terms.
• Transition contracted events to the Conference Services Coordinator for detailed planning, client coordination, and execution.
• Oversee contracted business to ensure client expectations, financial commitments, and hotel standards are met.
• Support the Conference Services Coordinator with significant client requests, contractual changes, or service concerns.
• Lead weekly BEO meetings so operational departments are informed about upcoming events, key requirements, and significant changes.
• Collaborate with Banquets, Culinary, Food & Beverage, and hotel leadership to support successful event execution without taking responsibility for day-to-day event detailing or on-site coordination.
• Supervise, train, coach, and develop the Conference Services Coordinator, setting expectations, priorities, and performance standards.
• Oversee the accuracy and timely completion of BEOs, event documentation, and planning responsibilities managed by the Conference Services Coordinator.
• Ensure effective communication and a seamless transition among sales, conference services, and operational teams; foster a collaborative, accountable, service-oriented environment.
• Participate in departmental meetings, leadership discussions, and operational planning as needed.
• Assist the Director of Sales & Marketing with annual catering revenue budgets, sales goals, and strategic business plans.
• Own assigned catering revenue targets and implement sales strategies to achieve or exceed budget expectations.
• Monitor booking pace, definite and tentative business, sales activity, and future revenue opportunities.
• Maintain accurate sales forecasts, booking records, and pipeline reports in hotel sales and catering systems.
• Participate in forecasting, budget reviews, and revenue strategy discussions.
• Improve profitability through strategic pricing, space utilization, upselling, and effective management of contracted business.
• Collaborate with the Director of Sales & Marketing on group pricing and booking decisions when events include guest room accommodations.
• Serve as the primary sales contact through contracting and maintain strategic client relationships after transition to Conference Services.
• Build long-term client partnerships that encourage repeat business, referrals, and account growth.
• Conduct post-event follow-up as appropriate to assess client satisfaction and identify future business opportunities.
• Address escalated client concerns and work with operational leadership to resolve them satisfactorily.
• Represent the hotel professionally and uphold Hilton brand standards and service expectations.

Benefits

• Quarterly performance-based bonus eligibility