Catering Sales Manager

Highgate Hotels•New York, NY

11d

About The Position

The Catering Sales Manager at Hyatt Regency Times Square is responsible for soliciting new catering accounts and developing existing client relationships to meet or exceed revenue goals. The role requires strong knowledge of weddings and proactive prospecting to create new sales opportunities. The manager coordinates and services client functions to support customer satisfaction while maintaining profitable operations and high-quality products and service levels. Candidates should be comfortable with client relationship problem-solving and event management. The position also manages account follow-up, event space and function diaries, client proposals and menus, and coordination with hotel departments, outside planners, and vendors. The manager helps support staff during functions, participates in training and hotel meetings, and plans and executes holiday and special events with the Director of Catering. Hyatt Regency Times Square is a full-service, 795-room hotel in the heart of Times Square, located on Broadway between 48th and 49th Streets. It is operated by Highgate Hotels, a hospitality management and real estate investment company with a global portfolio of more than 400 hotels.

Requirements

At least four years of progressive experience in a hotel or related field; or a two-year college degree and at least three years of related experience; or a four-year college degree and at least two years of related experience.
Proficiency in Windows and company-approved spreadsheet and word-processing applications.
Maintain a warm and friendly demeanor and communicate effectively, verbally and in writing, with employees and guests at all levels.
Listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to understand and evaluate complex information and data from various sources to meet objectives.
Ability to maintain confidentiality of information.
Ability to lift, carry, push, pull, or otherwise move objects weighing up to 50 pounds occasionally and/or 20 pounds frequently or constantly.
Flexible availability; long hours are sometimes required.

Nice To Haves

Proficiency in Delphi.
Strong knowledge of weddings.

Responsibilities

Keep the immediate supervisor informed of problems or matters requiring attention.
Prepare and submit required reports in a timely manner.
Follow up on turnovers within 24 hours by telephone and within three days with written correspondence.
Know meeting room setups and capabilities, as well as sleeping room configurations and types.
Respond to catering inquiries immediately and use the Partnership Agreement to meet client needs.
Maintain comprehensive knowledge of hotel operational departments, including guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
Interact with outside planners and vendors for event setup.
Maintain pricing integrity and propose upscale menus for clients.
Manage existing accounts and conduct client re-solicitation to capture future business.
Work with other Food & Beverage managers and keep them informed of Food & Beverage issues.
Manage the function diary and adjust space to maximize potential revenue.
Be visible on the floor and assist staff during functions as needed.
Participate in or conduct departmental and hotel training, including One-to-One Training.
Plan and execute holiday and special events with the Director of Catering.
Use client evaluation feedback to improve service and quality.
Participate in the required Manager on Duty (M.O.D.) program and coverage as scheduled or required.
Attend required hotel meetings and trainings.
Maintain regular attendance, personal appearance, grooming, and required nametag use.
Comply with hotel standards and regulations to support safe and efficient operations.
Identify problem areas, help implement solutions, and effectively anticipate, prevent, identify, and resolve problems.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law