Sales & Catering Manager

Highgate Hotels • Bellevue, WA

11d • Onsite

About The Position

The Sales & Catering Manager at Embassy Suites Bellevue is responsible for generating catering business and meeting or exceeding revenue goals. The role involves prospecting for new accounts, maintaining and re-soliciting existing client relationships, and coordinating and servicing client functions to support customer satisfaction, profitable operations, and high-quality service. Candidates should understand weddings and be comfortable handling client relationships, event management, and problem solving.

The manager works with hotel departments and external planners and vendors to coordinate events, manage function space and pricing, support staff during functions, and improve service using client feedback. The position also participates in training, hotel meetings, and scheduled Manager on Duty coverage.

InnVentures operates more than 75 hotels in over 20 states and has a 40-year history in hotel management, development, and revenue maximization. This position is located at Embassy Suites Bellevue, Washington.

Requirements

• At least 2 years of progressive experience in a hotel or related field.
• Must be proficient in Windows, company-approved spreadsheets, and word processing.
• Must have a strong knowledge of weddings and understand the importance of prospecting for new sales opportunities.
• Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving them.
• Must be able to understand and evaluate complex information and data from various sources to meet objectives.
• Must be able to maintain confidentiality of information.
• Must be able to perform medium work, exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to move objects.
• Flexible and long hours are sometimes required.

Responsibilities

• Keep the immediate supervisor informed of problems or matters requiring attention.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers within 24 hours by telephone and within 3 days with written correspondence.
• Know meeting room setups and capabilities, as well as sleeping room configurations and types.
• Respond to catering inquiries immediately and use the Partnership Agreement to meet client needs.
• Maintain comprehensive knowledge of hotel operational departments, including guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Interact with outside planners and vendors for event setup.
• Maintain pricing integrity and propose upscale menus to clients.
• Manage existing accounts and follow up with clients to secure future business.
• Work with other food and beverage managers and keep them informed of food and beverage issues.
• Manage the function diary and adjust space to maximize potential revenue.
• Be visible on the floor and assist staff as needed during functions.
• Participate in or conduct departmental and hotel training.
• Plan and execute holiday and special events with the Director of Catering.
• Use client evaluation feedback to improve service and quality.
• Participate in the required Manager on Duty program and coverage as scheduled or required.
• Attend hotel-required meetings and trainings.
• Maintain a warm, friendly, attentive, courteous, and service-oriented manner with guests and employees.
• Maintain high standards of personal appearance and grooming, including wearing a nametag.
• Comply with InnVentures standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• 401(k) plan with employer matching contributions
• Paid time off, including vacation and sick leave
• Paid holidays
• Employee assistance program
• Hotel benefits
• Leadership development program
• Educational opportunities and tuition reimbursement
• Flexible Spending Account
• Voluntary accident and critical illness benefits
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Daily pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed