Catering Sales Manager

MCR • Avondale, AZ

11d • $55,000 - $65,000

About The Position

The Catering Sales Manager is accountable for proactively soliciting and handling catering sales opportunities, ensuring business is turned over properly and on time for service delivery, and building long-term, value-based customer relationships to achieve sales objectives. The role oversees hotel events and works closely with the operations team to develop and implement plans for groups and events, while leading by example and mentoring team members.

The manager plans and manages group meetings and events from conception through completion. This includes menu and room setup planning, audiovisual arrangements, logistics, equipment rentals, tastings, themes, walkthroughs, participation during event service, invoicing, and follow-up. The role also negotiates event arrangements with clients, communicates confirmed plans to other departments, follows MCR Events SOPs, and maintains organized client files and activity records in Delphi.

The position requires a strong focus on guest satisfaction, cleanliness, product consistency, and teamwork. The employee is expected to provide friendly service, support hotel-wide cleanliness as needed, complete operational checklists and handover reports accurately, and communicate professionally with guests and colleagues. The schedule may vary and can include evenings, nights, weekends, and holidays based on hotel demands.

Requirements

• A bachelor's or associate degree is preferred; no degree is stated as required.
• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure and objectivity.
• Effective listening, understanding, clarification, and resolution of concerns raised by coworkers and guests.
• Ability to work with and understand financial information and data, and perform basic arithmetic.
• Attention to detail and ability to meet deadlines.
• Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
• Ability to convey information and ideas clearly.
• Ability to lead team members in providing friendly, welcoming guest service.
• Must meet the legal age to serve alcoholic beverages at select properties.
• Valid driver's license required.
• Basic market knowledge.
• Must be at least 18 years old.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to read, write, understand, and communicate effectively in English, including interpreting documents and business records, writing routine reports and correspondence, and speaking effectively before groups.
• Ability to stand or remain stationary for 3–4 hours at a time.
• Ability to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually handle objects, tools, and controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and its rooms.
• Ability to inspect and visually observe details at close and long range.

Nice To Haves

• Bachelor's degree or associate degree.
• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Proactively solicit and handle catering sales opportunities and ensure business is turned over properly and in a timely fashion for service delivery.
• Build long-term, value-based customer relationships and pursue sales objectives.
• Collaborate with the operations team to develop and implement plans for groups and events.
• Oversee hotel event efforts, lead by example, and mentor team members in implementing effective strategies.
• Nurture client relationships through upselling and proactive customer service after contracts are signed and handed over to the events team.
• Plan, organize, and manage group meetings and events from conception to completion, including menus, room sets, audiovisual needs, logistics, equipment rentals, tastings, themes, walkthroughs, event-floor participation, invoicing, and follow-up.
• Ensure MCR Events SOPs are followed and completed accurately.
• Maintain accurate, organized, up-to-date files and use Delphi to record daily activities and client correspondence and support prompt responses.
• Identify business opportunities by staying informed about market trends, competition, and customers.
• Communicate clearly and accurately with guests and associates, providing information, directions, instructions, and service as needed.
• Use customer feedback to develop action plans and continuously improve service.
• Negotiate arrangements with clients for banquets, meetings, and other functions, including menus, bar setup, and room arrangements in accordance with policy and procedure.
• Communicate negotiated arrangements in writing to other departments to support successful events.
• Understand the impact of banquet operations on the overall success of the hotel.
• Contribute to guest satisfaction, cleanliness, accurate operational checklists and handover reports, and effective teamwork.
• Work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel demands.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed