Catering Sales Manager

Omni Hotels & Spas•Bretton Woods, NH

About The Position

The Catering Sales Manager creatively upsells hotel and resort customers, ensuring the value paid is reflected in the product, service, and ambiance. The role focuses on direct selling in the social catering market, primarily weddings and social groups and events, and is responsible for coordinating event details and delivering guest satisfaction while maximizing profitability and protecting the guest experience. The manager consults with clients to determine and finalize event requirements; prepares contracts and banquet event orders; coordinates with resort departments and catering support services; and serves as a liaison before and during group events. The position maintains documentation and financial records, monitors contractual agreements, addresses unexpected issues, and ensures hotel operations meet group expectations. Work takes place inside the hotel in normal office conditions and outside the hotel with exposure to weather.

Requirements

High school diploma or GED, plus one year of relevant experience, or an equivalent combination of training, experience, and/or education.
Excellent interpersonal skills.
Ability to provide excellent service to internal and external customers.
Excellent oral and written communication skills.
Attention to detail.
Excellent computer skills.
Pleasant and friendly demeanor.
Availability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

Direct-sell in the social catering market, focusing primarily on weddings and social groups and events.
Prepare contracts and banquet event orders with clear, detailed information after client interviews and bookings.
Coordinate event details with the Executive Chef, Banquet Manager, Reservations, Guest Services, and other related departments.
Attend Banquet Event Order and Sales meetings as scheduled.
Maximize revenues through upselling throughout the resort, not limited to food and beverage.
Monitor and follow contractual agreements concerning function space, food and beverage, and special concessions.
Communicate social event details to related departments.
Maintain knowledge of property policies, current pricing, competitors, and their offerings.
Perform special projects and assignments related to catering needs.
Ensure guest satisfaction for local and group functions through consistent products and service standards, while maximizing profitability and protecting the guest experience.
Continue consulting and meeting with clients to determine and finalize event requirements.
Organize and conduct pre-event and post-event meetings.
Greet key contacts on property, act as the primary liaison before group arrival, and introduce them to the Banquet Manager for on-site care.
Maintain documentation of events, changes, and special requests.
Resolve unexpected problems and monitor activities to ensure hotel operations meet group expectations and service standards.
Maintain records of event aspects, including financial details.
Coordinate catering support services such as flowers, entertainment, decoration, and audiovisual services.
Perform other duties as assigned by the Director of Catering & Conference Services.

Benefits

Relocation assistance for salaried managers relocating 50 or more miles away.
Guest gym access.
Six paid holidays.
Weekly pay cycle.
Complimentary cafeteria meals.
Comprehensive healthcare coverage with medical, dental, and vision plan options.
Paid time off.
401(k) matching plan.
Pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Voluntary benefits including critical illness, hospital indemnity, and accident coverage.
Life and AD&D insurance.
Legal services and identity theft protection.
Access to whole life insurance, telemedicine, and pet insurance.
Employee Assistance Program (EAP).
Complimentary Bretton Woods season pass, subject to terms and conditions; associates may also be eligible for spouse/dependent passes or one courtesy pass based on status.
25% off food and beverage, excluding alcohol.
25% off retail.
25% off spa services.
Discounts on ski and golf rentals, canopy tours, and other activities.