Catering Sales Manager

Delta Hotels•Richmond, VA

11d

About The Position

The Catering Sales Manager is responsible for the successful promotion, sales, coordination, and facilitation of events at Delta Hotels by Marriott Richmond, a 298-room full-service hotel with more than 14,000 square feet of flexible event space. The manager owns each event from origination through execution and follow-up, while maintaining client relationships. Hours must be flexible to accommodate events. The role works closely with the Director of Catering and the Sales and Catering team, as well as departments throughout the hotel and SMI Hotel Group. The manager is expected to deliver professional customer service, meet revenue and sales activity goals, coordinate event details, and ensure events are set up and executed accurately. SMI Hotel Group is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

At least 2 years of catering, sales, and/or event management experience.
Highly organized, with a professional appearance.
Able to work well in a team environment.
Prompt, dependable, motivated, and ambitious.
Able to establish and maintain effective working relationships with staff and clients.
General office and computer skills.
Knowledge of costing, selling, up-selling, and industry trends.
Flexible with work hours to accommodate events.

Nice To Haves

Industry certifications are preferred.
Marriott experience is preferred.
CI/TY experience is preferred.

Responsibilities

Promote and secure business through prospecting, solicitation, re-solicitation, promotions, and responding to inquiries.
Participate in industry associations and networking opportunities.
Contribute actively to the Sales and Catering team and collaborate with hotel departments and SMI Hotel Group.
Meet monthly, quarterly, and yearly revenue quotas and goals for business-generating sales activities.
Work closely with and report directly to the Director of Catering.
Provide professional customer service and respond to client needs and concerns courteously and promptly.
Communicate client needs effectively to the appropriate departments.
Follow up with clients to maintain relationships and encourage repeat business and referrals.
Use sales tools and systems to identify, record, report, forecast, and communicate data accurately.
Assist with costing menus and specialty orders.
Monitor competitors and industry trends.
Own events from origination through execution and ensure event details are accurate and thorough.
Create Banquet Event Orders and Event Diagrams for interdepartmental distribution.
Ensure event rooms are set correctly before client arrival.
Be present at events to ensure accurate execution and client satisfaction.
Know and comply with hotel and departmental policies.
Maintain and audit filing systems and electronic sales systems for accuracy.
Maintain the confidentiality and security of proprietary or confidential hotel information, reports, correspondence, and files.