Catering Manager

SpartanNash•Madison, WI

11d•Onsite

About The Position

The Catering Manager provides excellent catering services and plans and executes assigned catering business. The role meets with clients, coordinates menus, food preparation, delivery, and service, and prepares invoices and processes payments. The manager maintains effective relationships with the community, vendors, and clients to achieve catering revenue goals. The position also oversees catering associates and department operations, including staffing, training, performance management, career development, department goals, and budget monitoring. It maintains the department’s eCommerce site for assigned seasonal items and gift baskets, and ensures the department is clean, well-stocked, and compliant with company safety and sanitation standards. The role may include additional responsibilities as assigned.

Requirements

High school diploma required; GED or an equivalent combination of education and/or experience is accepted.
Two years of catering, retail, restaurant, customer service, and/or related experience required.
Valid driver's license and ability to drive company vehicles.
Strong written and verbal communication and customer service skills.
Good organization, prioritization, decision-making, and problem-solving skills.
Good bookkeeping and negotiation skills.
Strong leadership abilities and capability to work in a hands-on environment.
Knowledge of catering operations and retail systems.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to travel up to 50% for customer meetings and catering venue sites.

Responsibilities

Meet with current and potential customers to discuss catering options, including menus, budget and pricing, and dietary needs.
Coordinate event bookings and menu selection, negotiate pricing, and ensure catering services remain profitable.
Work with chefs to ensure food is prepared according to menus and special-order requirements, including dietary needs.
Place food orders in a timely manner and coordinate with vendors as needed.
Coordinate with departments such as bakery and deli to prepare and deliver food to assigned venues on time.
Oversee associates preparing and packaging food, making catering deliveries, and setting up, preparing, and serving food at venues.
Prepare client invoices, process payments, ensure payments are applied accurately and promptly, and provide receipts.
Maintain effective relationships with the community, vendors, prospective clients, and current clients to provide excellent service, meet expectations, and achieve catering revenue goals.
Maintain the eCommerce site for seasonal items, gift baskets, and other assigned items.
Maintain a clean, well-stocked department and ensure compliance with company safety and sanitation procedures and standards.
Manage the department, including staffing, associate training, performance management, career development, and department goals.
Develop and monitor the department budget as required.
Perform additional responsibilities as assigned.