Catering Manager

SpartanNash•Madison, WI

About The Position

The Catering Manager is responsible for providing excellent catering services and planning and executing assigned catering business. This includes meeting with clients, coordinating menus, food preparation, delivery and service, preparing invoices, and processing payments. The role maintains effective working relationships with the community, vendors and clients to support customer satisfaction and achieve catering revenue goals. The position also oversees associates and department operations, including staffing, training, performance management and career development. It maintains department cleanliness, safety and sanitation standards, manages eCommerce seasonal items and gift baskets as assigned, and develops and monitors department goals and budgets as required. The role is based at 703 University Ave, Madison, Wisconsin 53715, and may require travel up to 50% for customer meetings and catering venues.

Requirements

High school diploma required; GED or an equivalent combination of education and/or experience is acceptable.
Two years of catering, retail, restaurant, customer service and/or related experience required.
Valid driver's license and ability to drive company vehicles.
Strong written and verbal communication skills and strong customer service skills.
Good organization, prioritization, decision-making and problem-solving skills.
Good bookkeeping and negotiation skills.
Strong leadership abilities and capability to work in a hands-on environment.
Knowledge of catering operations and retail systems.
Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
Ability to travel up to 50% for customer meetings and catering venue sites.

Responsibilities

Meet with current and potential customers to discuss catering options, including menus, budgets, pricing and dietary needs.
Coordinate event bookings and menu selections, negotiate pricing, and ensure catering services remain profitable.
Work with chefs to ensure food is prepared according to menus and special-order requirements, including dietary needs.
Ensure food orders are placed on time and coordinate with vendors as necessary.
Work with departments such as bakery and deli to coordinate food preparation and timely delivery to venues.
Oversee associates preparing and packaging food, making catering deliveries, and setting up, preparing and serving food at venues.
Prepare client invoices, process payments, ensure payments are accurately and promptly applied, and provide receipts.
Develop and maintain effective relationships with the community, vendors, potential clients and current clients to deliver excellent service and meet expectations and revenue goals.
Maintain the eCommerce site for seasonal items, gift baskets and other assigned items.
Maintain a clean, well-stocked department and ensure compliance with company safety and sanitation procedures and standards.
Manage the department, including staffing, training, associate performance management and career development.
Develop and monitor department goals and budget as required.
Travel to customer meetings and catering venues as required, with travel requirements varying by assignment.
Perform additional responsibilities as assigned.