Catering Operations Manager

Compass Group•New York, NY

11d•$72,000 - $85,000

About The Position

The Catering Operations Manager leads the Google Food program’s catering service team, driving excellence in service and the guest experience. The role oversees administrative and operational work, including financial management and analysis, human resources, sanitation, and safety, and focuses on innovative hospitality and catering experiences that support operational excellence. The manager partners with stakeholders across culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations, and people approach to promote standards and improve the guest experience. This position reports to the Director of Catering.

Requirements

Bachelor’s degree preferred, or equivalent professional experience.
At least 3 years of food service, catering, and/or multi-unit management experience.
Excellent written and verbal communication skills.
Proven leadership track record.
General culinary knowledge of basic kitchen practices, protocols, and procedures.
Proven coaching and teaching skills with peers, individuals, and teams.
Ability to communicate, motivate, and interact effectively with all organizational levels.
Effective time management and task prioritization to meet deadlines.
Good judgment and decision-making skills.
Ability to maintain a positive attitude under pressure and motivate the team.
Ability to maintain confidentiality.
Working knowledge of Google Docs, Sheets, Slides, and Mail.
Ability to work independently and as part of a team in a fast-paced, changing environment.
Ability to read, understand, and speak English to perform the essential functions of the job.
Ability to meet the physical demands of the role, including standing, walking, talking, hearing, tasting, smelling, using hands or fingers, handling or feeling, stooping, kneeling, crouching, crawling, and meeting specific vision requirements.

Nice To Haves

Passion for food trends, hospitality, innovation, and creative experiences.

Responsibilities

Design, manage, and own the overall catering experience, including service and offerings.
Set and maintain an expectation of friendly, engaging hospitality and quality food preparation.
Train, develop, coach, and motivate team members; conduct reviews, coaching sessions, and disciplinary actions professionally and promptly.
Develop and communicate daily and weekly team plans, clarify roles and responsibilities, and support employee engagement and development.
Ensure sector and Compass employee guidelines are implemented and followed.
Create and maintain a culture of food and workplace safety.
Oversee the daily operation and success of the catering service team.
Drive communication among stakeholders, including front-of-house, back-of-house, and café teams.
Oversee equipment and smallwares maintenance and front-of-house ordering.
Manage department resources and labor effectively, balancing guest experience, fiscal accountability, workforce engagement, and fluctuating demand.
Treat customers with professionalism, care, and respect.