CATERING OPERATIONS MANAGER
About The Position
The Catering Operations Manager is responsible for the successful execution and coordination of on- and off-premise company events. The role requires excellent attention to detail and communication, the ability to manage multiple projects at once, and accurate distribution of information to internal departments, clients, and vendors. The manager also needs strong client presentation and marketing skills. The role consults with clients and chefs on event scope, expectations, venues, menus, and related details; manages vendors, staffing, schedules, records, and event coordination; and evaluates event quality and client satisfaction. The manager leads the catering team and works with internal and external partners to deliver events within agreed requirements and budgets.
Requirements
- Strong organization, time-management, and team-motivation skills.
- Ability to work independently with little direct supervision.
- Effective verbal and written communication with clients, senior management, and WPC support staff.
- Ability to respond effectively to continuously changing demands.
- Experience in budgeting, P&L, labor and sales forecasting, and reporting.
- Ability to use discretion to solve problems in a fast-paced environment.
- Excellent negotiating skills.
- Ability to establish credibility with senior culinary professionals.
- Human resources experience, including hiring, training, mentoring, and development.
- 3–5 years of experience in a hospitality management environment.
- Ability to manage in an environment focused on client service, entrepreneurship, and building and growing a strong business.
Nice To Haves
- Hospitality management experience in an off-premise catering environment is preferred.
- Demonstrated leadership in managing people, events, and the overall guest experience.
Responsibilities
- Consult clients on event scope, expectations, setting, menu, collateral, and entertainment to plan events appropriate to their needs and budgets.
- Plan menus with clients and chefs.
- Negotiate individual vendor contracts.
- Delegate work to the Event Manager and ensure event coordination and execution within established parameters.
- Recruit, interview, select, and train permanent and casual staff.
- Organize, lead, and motivate the catering team.
- Plan staff and event schedules.
- Maintain and develop accurate financial and administrative records.
- Coordinate with Sales Catering Managers, Supervising Chefs, Staffing, Captains, suppliers, vendors, rental companies, and clients as needed to plan events.
- Assess contract requirements and ensure satisfaction with the services delivered.
- Review and assess completed catering events against performance and quality standards.
- Resolve customer concerns and ensure timely customer payment.
Benefits
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Retirement plan.
- Paid time off and holiday time off, varying by site and state.
- Associate Shopping Program.
- Health and wellness programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet insurance.
- Commuter benefits.
- Employee Assistance Program.
- Flexible Spending Accounts (FSAs).
- Paid parental leave.
- Personal leave.
- Eligible associates may receive paid and/or unpaid time off in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
