Venue Sales & Operations Manager

Hightop Hospitality Catering•Saint Paul, MN

8d•Onsite

About The Position

Hightop Hospitality is hiring a Venue Sales & Operations Manager for its venue and catering division. This full-time, on-site, hands-on position is responsible for venue sales activity and day-to-day event execution across multiple event centers in the Twin Cities. The manager owns the full event lifecycle and client experience while working to meet venue booking goals. The role combines sales, client relationship management, event planning, and operational execution. The manager serves as the primary contact for sales inquiries, venue tours, and clients throughout planning, event day, and post-event follow-up. They coordinate with catering teams, vendors, and internal partners, support marketing efforts, and help maintain brand standards and consistent service quality. The schedule regularly includes nights and weekends, and the role may involve event setup and teardown.

Requirements

Experience in venue sales, event sales, or venue/event management, with demonstrated success booking and executing events.
Strong attention to detail and ability to manage contracts, timelines, and event details accurately.
Proactive, solution-oriented approach and ability to anticipate client, guest, and operational needs.
Demonstrated problem-solving skills and ability to remain calm, professional, and guest-focused when handling last-minute changes or challenges.
Strong organizational skills and ability to manage multiple events simultaneously.
Professional verbal and written communication skills.
Ability to stand for extended periods.
Ability to occasionally lift up to 40 lbs for event setup and teardown.
Availability to work full time on site, with a schedule that regularly includes nights and weekends.

Responsibilities

Meet or exceed monthly and annual venue booking goals.
Serve as the primary point of contact for sales inquiries and venue tours.
Prepare and present venue availability, proposals, and contracts to prospective leads.
Sell venue offerings, catering services, and event enhancements.
Plan and execute sales-focused marketing events, including open houses, wedding fairs, and tours.
Capture and submit event highlights, visuals, and content ideas to support social media and marketing efforts.
Oversee event planning, coordination, and on-site event-day execution.
Manage day-to-day venue operations, including timelines, layouts, and event logistics.
Serve as the primary client contact during planning, on event day, and in post-event follow-up.
Coordinate with Hightop Hospitality catering teams, vendors, and internal partners to deliver events.
Lead by example in creating a professional, client- and guest-focused environment for staff and vendors.
Assist with event setup and teardown as needed.
Complete weekly and monthly sales and operations reporting.
Maintain accurate booking, revenue, and event documentation.
Complete post-event follow-ups and report feedback to the Venue Director.
Uphold brand standards, service quality, and operational consistency.
Support Hightop Hospitality venues and catering teams as needed.