Catering Service Manager - Weddings

Jekyll Island Club Resort, a Noble House Resort•Jekyll Island, GA

11d

About The Position

The Catering Conference Service Manager is responsible for selling group bookings, along with some social and wedding events when assigned by the Director of Catering (DOC). The role supports successful event planning and implementation through knowledge of hotel services, venues, banquet standards, policies, and operations across hotel departments. The manager is expected to provide attentive guest service, maintain positive guest and employee relations, resolve complaints, and effectively handle multiple events.

Requirements

Ability to maintain positive guest and employee relations and provide responsive guest service.
Ability to resolve guest complaints and ensure guest satisfaction.
Knowledge of hotel services, function spaces, event setups, function room features, banquet service standards, and event policies and charges.
General working knowledge of hotel departments.
Ability to handle multiple events effectively.
Individual qualifications, experience, abilities, and job performance are considered; no specific education or experience requirements are listed.

Responsibilities

Sell group bookings and assigned social or wedding events.
Comply with departmental policies, service procedures, and standards.
Maintain knowledge of equipment maintenance and proper use.
Anticipate guest needs, respond promptly, and acknowledge guests.
Maintain positive guest and employee relations.
Know hotel services and features, and local attractions and activities, to respond accurately to guest inquiries.
Resolve guest complaints and ensure guest satisfaction.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Know assigned group functions, including schedules, times, locations, and requirements.
Know hotel function spaces, room capacities and names, meeting and banquet room setups, and function room features such as lighting, sound systems, and telephone capabilities.
Know menu pricing, guarantee and payment policies, room rental and service charges, shipping and receiving charges, shipping and receiving policies, outside vendor services, and banquet service standards.
Maintain general working knowledge of hotel departments to support successful convention planning and implementation.
Effectively handle multiple events.

Benefits

Competitive salary with performance bonus plan
Affordable medical, dental, vision, long-term disability, short-term disability, and life insurance
Pet insurance
401(k) plan with employer matching after one year
Complimentary team member meals
Paid time off and holidays
Free Jekyll Island annual parking pass
Food and hotel discounts at Noble House Hotels & Resorts nationwide for employees and their families
Career growth opportunities
On Demand Pay