Catering and Service Manager

Creative Dining Services•Orange City, IA

7d•$0 - $65,000

About The Position

Creative Dining Services is seeking a Catering and Service Manager to lead front-of-house and catering operations within the dining services program at Northwestern College in Orange City, Iowa. The manager oversees the service team, coordinates catered events, and ensures guests and clients receive exceptional hospitality across daily dining and special events. This is a hands-on leadership role focused on developing teams, coordinating events, maintaining food presentation and service standards, and building strong client and guest relationships.

Requirements

High school diploma or equivalent.
At least one year of supervisory or management experience.
At least three years of catering, banquet, or event food service experience.
ServSafe certification.
Strong communication, organization, and customer service skills.
Ability to lead, train, and motivate a team while managing multiple priorities.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Ability to learn and effectively use event management software and other operational systems.
A positive, professional, hands-on leadership approach and ability to work collaboratively in a fast-paced hospitality environment.

Nice To Haves

Bachelor's degree, preferably in hospitality or a related field.
Experience managing and developing larger teams.
Knowledge of proper table service techniques, event coordination, and dining room presentation.
Experience with catering sales, client relationships, special events, and hospitality marketing initiatives.

Responsibilities

Recruit, train, schedule, coach, and supervise front-of-house and catering staff, including supporting performance evaluations, timekeeping, and disciplinary actions.
Coordinate front-of-house activities and ensure consistent customer service, attractive food presentation, and a welcoming dining environment.
Plan and oversee catered events of varying sizes and styles, coordinating details and execution with production, conference services, sales, and other departments.
Build relationships with clients, guests, vendors, and community members; respond to feedback, resolve concerns, and ensure customer expectations are met.
Respond to catering inquiries, communicate menu options, accommodate special dietary needs, and support relationships that contribute to catering business growth.
Ensure food, table settings, service areas, and event spaces meet company standards, incorporating seasonal themes, current trends, and special event details.
Implement company marketing initiatives, promotions, and special events; maintain accurate records and communicate results to appropriate teams.
Maintain inventory of service and catering supplies, decorations, and equipment; keep work areas organized and equipment properly maintained.
Conduct and respond to customer satisfaction surveys, maintain comment card systems, and identify opportunities to improve dining and catering experiences.
Review service and catering performance, maintain accurate records, and recommend operational improvements to the Dining Services Director.