Catering Sales and Events Manager

Compass Group•San Jose, CA

About The Position

The Catering Sales and Events Manager maintains existing client relationships and solicits new internal business, with a focus on day-to-day client events. The role develops food and beverage solutions for clients by using the company’s brand reputation and venue strengths, and works toward revenue objectives in accordance with strategic objectives and selective selling guidelines. The manager keeps operations organized, promotes the company’s brand vision within the client’s food program, and follows company policies and procedures. The position also builds and nurtures relationships with clients, guests, employees, and vendors while working to exceed client and guest satisfaction. The successful candidate can work in a fast-paced environment, contribute as a team player, and think creatively across the range of activities involved in a catering company. The role supports the catering sales and account-management process, manages event details from client outreach through execution and final billing, and coordinates with clients, culinary and operations teams, and event partners. The schedule is Monday through Friday, with flexibility required as business needs arise. The position is located in San Jose, California.

Requirements

At least 2 years of experience in catering sales, convention-services sales, banquet event management, hotel management, or a related field.
Hospitality mindset and prior experience in hospitality, food and beverage, or foodservice environments.
High level of accuracy, strong organizational skills, and a proactive approach to client needs and requirements.
Excellent written and verbal communication skills.
Detail-oriented, with the ability to multitask, take initiative, and solve problems.
Ability to handle complex events with short lead times and remain focused in high-pressure situations.
Ability to lift more than 20 pounds.
Ability to read, understand, and speak English to perform essential job functions.

Nice To Haves

College degree, or equivalent experience.
Prior experience with Google Suite and Microsoft Office Suite.
Knowledge of Catertrax, Monday.com, or similar systems.

Responsibilities

Support account management and the sales process by reviewing and distributing tickets in the GEMS platforms for assigned areas according to predetermined criteria.
Initiate client outreach about catering needs for specific events.
Prepare detailed and accurate Banquet Event Orders (BEOs) for event execution.
Manage GEMS-to-BEO changes and updates, and communicate changes to the appropriate teams.
Meet with clients to discuss budgets, event themes, and experiences.
Attend onsite client meetings and site visits as needed.
Coordinate onsite event logistics with the Martiz partner.
Ensure correspondence is professional and sent in a timely manner.
Review, pay, and process invoices by final billing deadlines.
Support client requests for off-standard brochure requests.
Coordinate custom menu and beverage needs with the culinary and operations teams.
Provide onsite support for high-end events when required.
Manage assigned tasks, projects, and deadlines in a fast-paced, high-volume environment.
Perform other duties as needed to support the catering team.
Support and participate in team meet-and-greets and client relationship-building initiatives.
Provide attentive service to existing customers and promote further business by exceeding customer expectations where possible.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability insurance
Retirement plan
Paid time off
Holiday time off, varying by site and state
Associate shopping program
Health and wellness programs
Discount marketplace
Identity theft protection
Pet insurance
Commuter benefits
Employee assistance program
Flexible spending accounts
Paid parental leave
Personal leave
Paid and/or unpaid time off benefits as applicable under federal, state, and local laws